Customer Relationship Manager

3 weeks ago

London, Greater London, United Kingdom Colt Technology Services Full time
Job Title: Customer Relationship Manager

Colt Technology Services is seeking a highly skilled Customer Relationship Manager to join our team. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with clients and customers, with a primary focus on supporting sales in bringing customers into our business and ensuring a positive and rewarding experience with the organization.

Key Responsibilities:
  • Welcome new customers into Colt and educate them about our systems, tools, and processes, empowering them to engage digitally and self-serve through the Colt Portal.
  • Understand customer requests and match them to Colt's product offering.
  • Support transactional sales activities, contract renewals, and sales projects for dedicated accounts.
  • Coordinate pricing, quoting, and ordering activities and collaborate with other internal teams to create and complete orders and CRM support in a timely and accurate manner, meeting customer service requirements.
  • Initiate and lead regular customer meetings, focused on customer management topics, and provide proactive escalation support.
Requirements:
  • A bachelor's or master's degree in business management/marketing.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
  • Proficiency in CRM tools and software.
What We Offer:
  • Competitive salaries and incentive plans.
  • A range of benefits and local rewards packages.
  • Flexible working and relaxed dress code.
  • Two days annually to spend on volunteering opportunities.
  • Flexible benefits scheme.
  • Access to a virtual business school for ongoing learning.
  • Business mentoring.

We strongly encourage candidates of all different backgrounds and identities to apply. We are committed to making Colt an inclusive and supportive workplace.

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