Customer Relationship Manager

2 months ago

London, Greater London, United Kingdom MICHAEL KORS Full time

About the Role:

We are seeking a highly skilled Customer Relationship Manager to join our team at Michael Kors. As a key member of our marketing team, you will be responsible for developing and executing data-driven marketing strategies to drive customer engagement and retention.

Key Responsibilities:

  • Support the development and execution of customer lifecycle programs across multiple markets and touchpoints.
  • Collaborate with cross-functional teams to leverage customer data and insights to inform marketing strategies.
  • Map, test, and monitor customer journeys to ensure data accuracy and up-time.
  • Prepare customer data for use in marketing campaigns, ensuring accuracy and adherence to marketing preference flags.
  • Monitor and report on key KPIs, sharing results and leveraging stakeholder input to improve the customer experience.
  • Proactively communicate with stakeholders to deliver projects and ensure workloads and deadlines are managed efficiently.
  • Support the implementation of clienteling strategies, tools, and processes, including CRM best practices.
  • Cultivate and maintain strong relationships with teams across the business.

Requirements:

  • Experience in a similar role, with a strong analytical mindset and knowledge of customer segmentation and targeting for personalization.
  • Proactive approach, strategic thinking, and strong written and verbal communication skills.
  • Excel knowledge and experience with Amperity, ActionIQ, or other Customer Data Platforms.
  • Experience working with email and CRM platforms.

Preferred Qualifications:

  • Numerate and analytical skills, with the ability to manage projects, organize, and prioritize.
  • Experience with consumer journeys and marketing campaigns.
  • Ability to work in a fast-paced, self-starter environment, managing multiple work streams simultaneously.
  • Highly adaptable approach, with the ability to work with multiple teams across different time zones.

About Michael Kors:

At Michael Kors, we are committed to creating a diverse and inclusive workplace. We strive to inspire change and growth within each other and believe success is a result that comes from our differences. We are proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

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