Customer Relationship Manager

2 weeks ago

London, Greater London, United Kingdom MICHAEL KORS Full time

About the Role:

We are seeking a highly skilled Customer Relationship Manager to join our team at Michael Kors. As a key member of our marketing team, you will be responsible for developing and executing data-driven marketing strategies to drive customer engagement and retention.

Key Responsibilities:

  • Support the development and execution of customer lifecycle programs across multiple markets and touchpoints.
  • Collaborate with cross-functional teams to leverage customer data and insights to inform marketing strategies.
  • Map, test, and monitor customer journeys to ensure data accuracy and up-time.
  • Prepare customer data for use in marketing campaigns, ensuring accuracy and adherence to marketing preference flags.
  • Monitor and report on key KPIs, sharing results and leveraging stakeholder input to improve the customer experience.
  • Proactively communicate with stakeholders to deliver projects and ensure workloads and deadlines are managed efficiently.
  • Support the implementation of clienteling strategies, tools, and processes, including CRM best practices.
  • Cultivate and maintain strong relationships with teams across the business.

Requirements:

  • Experience in a similar role, with a strong analytical mindset and knowledge of customer segmentation and targeting for personalization.
  • Proactive approach, strategic thinking, and strong written and verbal communication skills.
  • Excel knowledge and experience with Amperity, ActionIQ, or other Customer Data Platforms.
  • Experience working with email and CRM platforms.

Preferred Qualifications:

  • Numerate and analytical skills, with the ability to manage projects, organize, and prioritize.
  • Experience with consumer journeys and marketing campaigns.
  • Ability to work in a fast-paced, self-starter environment, managing multiple work streams simultaneously.
  • Highly adaptable approach, with the ability to work with multiple teams across different time zones.

About Michael Kors:

At Michael Kors, we are committed to creating a diverse and inclusive workplace. We strive to inspire change and growth within each other and believe success is a result that comes from our differences. We are proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

  • Customer Relationship Manager

    2 days ago

    London, Greater London, United Kingdom TotalEnergies Full time

    We are seeking a highly skilled and experienced professional to join our Key Accounts Team as a Customer Relationship Manager. This is an exciting opportunity to work with a global energy company like TotalEnergies, where you will be responsible for managing relationships with large-scale third-party relationships (TPIs) or blue-chip/public sector...

  • Customer Relationship Manager

    2 days ago

    London, Greater London, United Kingdom TotalEnergies Full time

    We are seeking a highly skilled and experienced professional to join our Key Accounts Team as a Customer Relationship Manager. This is an exciting opportunity to work with a global energy company like TotalEnergies, where you will be responsible for managing relationships with large-scale third-party relationships (TPIs) or blue-chip/public sector...

  • Customer Relationship Manager

    1 day ago

    London, Greater London, United Kingdom Huntress Full time

    Job DescriptionJob Title: Customer Relationship ManagerJob Summary:Huntress Search Ltd is seeking a highly skilled Customer Relationship Manager to join our team. As a key member of our commercial team, you will be responsible for managing a portfolio of clients, developing relationships, and ensuring their ongoing satisfaction.Key Responsibilities:Manage...

  • Customer Relationship Manager

    2 days ago

    London, Greater London, United Kingdom Huntress Full time

    Job DescriptionJob Title: Customer Relationship ManagerJob Summary:Huntress Search Ltd is seeking a highly skilled Customer Relationship Manager to join our team. As a key member of our commercial team, you will be responsible for managing a portfolio of clients, developing relationships, and ensuring their ongoing satisfaction.Key Responsibilities:Manage...

  • Customer Relationship Manager

    1 day ago

    London, Greater London, United Kingdom State Bank of India UK Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Personal Banker at State Bank of India UK. As a Personal Banker, you will play a key role in delivering exceptional customer service and sales support to our clients.Key ResponsibilitiesSales and Business Development: Identify and pursue sales opportunities...

  • Customer Relationship Manager

    2 days ago

    London, Greater London, United Kingdom State Bank of India UK Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Personal Banker at State Bank of India UK. As a Personal Banker, you will play a key role in delivering exceptional customer service and sales support to our clients.Key ResponsibilitiesSales and Business Development: Identify and pursue sales opportunities...

  • Customer Relationship Manager

    5 days ago

    London, Greater London, United Kingdom Huntress Full time

    Job DescriptionJob Title: Customer Relationship ManagerJob Type: Full-timeIndustry: Commercial UtilitiesLocation: West LondonJob Type: Office-basedAbout the Company: Huntress Search Ltd is a leading recruitment agency specializing in commercial utilities placements.Job Summary:We are seeking an experienced Customer Relationship Manager to join our team. As a...

  • Customer Relationship Manager

    4 days ago

    London, Greater London, United Kingdom Infopro Digital Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience & Relationship Leader to join our team at Infopro Digital. As a key member of our Consumer Automotive division, you will be responsible for developing and implementing a comprehensive customer experience strategy that aligns with our company's vision for DIY automotive...

  • Customer Relationship Manager

    5 days ago

    London, Greater London, United Kingdom Infopro Digital Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience & Relationship Leader to join our team at Infopro Digital. As a key member of our Consumer Automotive division, you will be responsible for developing and implementing a comprehensive customer experience strategy that aligns with our company's vision for DIY automotive...

  • Customer Service Operations Coordinator

    1 day ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Operations Coordinator

    2 days ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Relationship Manager

    15 hours ago

    London, Greater London, United Kingdom Resonate Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Account Manager to join our team at Resonate. As a key member of our sales team, you will be responsible for developing and maintaining strong relationships with our clients, identifying new business opportunities, and delivering exceptional customer service.Key ResponsibilitiesClient...

  • Customer Relationship Manager

    12 hours ago

    London, Greater London, United Kingdom Resonate Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Account Manager to join our team at Resonate. As a key member of our sales team, you will be responsible for developing and maintaining strong relationships with our clients, identifying new business opportunities, and delivering exceptional customer service.Key ResponsibilitiesClient...

  • Customer Relationship Manager

    1 day ago

    London, Greater London, United Kingdom ELP Consult Ltd. Full time

    Job DescriptionWe are seeking a highly skilled and experienced Business Development Specialist to join our team at ELP Consult Ltd. as a Customer Relationship Manager.Key ResponsibilitiesSupport Business Growth: Assist in planning and constructing user services, including operation service platforms, user management, customer service, and other products, to...

  • Customer Relationship Manager

    1 day ago

    London, Greater London, United Kingdom ELP Consult Ltd. Full time

    Job DescriptionWe are seeking a highly skilled and experienced Business Development Specialist to join our team at ELP Consult Ltd. as a Customer Relationship Manager.Key ResponsibilitiesSupport Business Growth: Assist in planning and constructing user services, including operation service platforms, user management, customer service, and other products, to...

  • Customer Relationship Manager

    5 days ago

    London, Greater London, United Kingdom JBR Capital Full time

    About JBR CapitalJBR Capital is a bespoke specialist high-end vehicle finance lender dedicated to enabling customers to transform their automotive passion into reality. We combine the expertise of our colleagues with the efficiencies of cutting-edge technology to build a scalable platform that redefines passion asset lending.Our ApproachWe believe in taking...

  • Customer Relationship Manager

    3 weeks ago

    London, Greater London, United Kingdom Log my Care Full time

    About UsLog my Care is a rapidly expanding Care Software start-up in the UK, having significantly increased its customer base since its inception. Our goal is to modernize the social care sector, which includes care homes and home care agencies, enabling countless caregivers to enhance the quality of care provided to the most vulnerable individuals in the...

  • Customer Relationship Manager

    6 days ago

    London, Greater London, United Kingdom KP Aviation Full time

    Job DescriptionKP Aviation, a leading international supplier and procurer of aftermarket aviation components and assets, is seeking a highly skilled Sales Account Manager to join our team. The successful candidate will be responsible for establishing, managing, and developing strong relationships with customers to initiate and facilitate the sale of airframe...

  • Customer Relationship Management Manager

    2 days ago

    London, Greater London, United Kingdom GIMO Global Interactive Marketing Online Ltd Full time

    About GIMOGIMO Global Interactive Marketing Online Ltd is a leading provider of online marketing solutions, specializing in the iGaming, Sports Betting, Poker, and Casino industries. With a strong presence in the UK and globally, we have a team of experts who work closely with leading gaming brands to deliver innovative marketing strategies.The RoleWe are...

  • Customer Relationship Management Manager

    2 days ago

    London, Greater London, United Kingdom GIMO Global Interactive Marketing Online Ltd Full time

    About GIMOGIMO Global Interactive Marketing Online Ltd is a leading provider of online marketing solutions, specializing in the iGaming, Sports Betting, Poker, and Casino industries. With a strong presence in the UK and globally, we have a team of experts who work closely with leading gaming brands to deliver innovative marketing strategies.The RoleWe are...