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Customer Relationship Manager

2 months ago

London, Greater London, United Kingdom ELP Consult Ltd. Full time
Job Description

We are seeking a highly skilled and experienced Business Development Specialist to join our team at ELP Consult Ltd. as a Customer Relationship Manager.

Key Responsibilities
  • Support Business Growth: Assist in planning and constructing user services, including operation service platforms, user management, customer service, and other products, to drive business efficiency and growth.
  • Business Analysis: Delve into the business needs of our users, formulate corresponding business plans and goals, and complete various assessment data and indicators to inform business decisions.
  • Process Improvement: Gain a deep understanding of retail and fleet needs, identify areas for improvement in processes and products, and develop strategies to enhance user experience.
  • User Retention: Enhance user retention and activity by serving the entire user lifecycle, from onboarding to ongoing support.
  • Product Optimization: Analyze product defects through data analysis, optimize products, and enhance user experience.
Requirements
  • Education: Bachelor's degree or above in a relevant field.
  • Communication Skills: Excellent written and verbal communication skills.
  • Industry Experience: Experience in customer operation support platforms (ERP, customer service, CRM, etc.) and proficient in user operations, customer service systems, and service systems; experience in OEM is desirable.
  • Business Acumen: Strong product owner awareness, excellent communication and coordination skills, and ability to withstand pressure (business promotion and self-management skills).
  • Data Analysis: Strong data analysis skills, adept at driving business product innovation from a data perspective.