Client Relationship Manager
3 weeks ago
We are seeking a Client Relationship Manager to cultivate enduring, trustworthy connections with our clientele.
The primary responsibility of the Client Relationship Manager is to manage a portfolio of designated clients, foster new business opportunities from current customers, and proactively explore new avenues for growth.
Key Responsibilities- Establish and maintain strong relationships with clients, engaging with key business leaders and stakeholders to formulate strategic account plans.
- Address client inquiries and pinpoint new business prospects within existing accounts.
- Collaborate with cross-functional internal teams, including Customer Success, Sales, and Product Development, to enhance the overall client experience.
- Serve as the principal point of contact for all client account management issues.
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
- Identify and cultivate new business opportunities with existing clients while recognizing areas for improvement to meet sales targets.
- Forecast and monitor essential account metrics, such as quarterly sales outcomes and annual projections.
- Prepare comprehensive reports on account status.
- Work closely with the sales team to identify and expand opportunities within the designated territory.
- Minimum of 5 years of experience in account management.
- Approximately 5 years of experience in SaaS and digital analytics is advantageous.
- Demonstrated success in engaging with clients to showcase the value of enterprise digital analytics solutions.
- Proven experience as a Client Relationship Manager or in a similar role.
- Exceptional ability to communicate, present, and influence key stakeholders at all organizational levels, including executive and C-level.
- Strong proficiency with Salesforce and G Suite/MS Office.
- Ability to manage multiple account management projects simultaneously while maintaining meticulous attention to detail.
- Bachelor's degree in Business Administration, Sales, or a related field.
- Industry expertise in Financial Services, Telecommunications, Insurance, Healthcare, and Retail.
- Experience utilizing data to address business challenges.
- Willingness to travel up to 25% of the time.
- Fluency in English, Spanish, and Italian is required.
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