Client Relationship Manager

2 weeks ago

London, Greater London, United Kingdom Sainsbury's Full time

Job Summary:

We are seeking an experienced Client Relationship Manager to join our Client Services team at Nectar360. As a key member of our team, you will be responsible for managing and developing key client relationships to deliver revenue across all Nectar360 solutions in line with overall business targets.

Key Responsibilities:

  • Develop a deep understanding of the Nectar360 business, including our insights and communications capabilities, to confidently manage client relationships and deliver annual revenue targets.
  • Develop a deep understanding of the clients' businesses to confidently share performance internally and externally, leveraging opportunities and mitigating risks.
  • Provide daily support to line manager and senior management.
  • Client Relationship Management:
    • Build and maintain strong relationships with key clients to identify revenue opportunities.
    • Understand clients' objectives (marketing and sales) to apply to potential Nectar360 solutions.
    • Support clients' annual planning process with Sainsbury's and share internally.
    • Manage all activity for your client base and deliver against agreed budget and timelines, working with and managing key contacts.
    • Ensure timely delivery of results to clients, reporting against individual requirements of the brief with a recommendation for future investment based on learnings from campaign evaluation.
    • Develop relationships with key personnel at Sainsbury's and relevant agencies.
    • Establish a regular communication platform across the internal 'virtual team' to understand and leverage any communication or insights opportunities.
    • Manage revenue generation from pipeline through to conversion, looking at proposal conversion rate for key clients to track progress and identify potential issues.
    • Ensure finance systems are updated to enable accurate forecasting.
    • Manage financial aspects from forecasting through to invoicing to ensure maximum profitability against annual targets (pipeline management, invoicing, and aged debt).
    • Proactively provide line managers with regular updates on client, project, and revenue status.
    • Remain up to date on industry trends and competitive threats, leveraging opportunities where appropriate.

Requirements:

  • University degree or equivalent business experience.
  • Relevant previous client management experience, ideally in retail or FMCG.
  • Experience in marketing practices.
  • Strong project management, communication, and presentation skills.
  • Self-motivated with a clear view on how their contribution will deliver for the wider team.
  • Experience of working to revenue targets.
  • High energy, proactive, and a team player with a 'can-do' attitude.

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