Front Desk Coordinator
1 week ago
We are seeking a highly skilled Customer Service Representative to join our team at Trowers & Hamlins. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients, partners, and employees.
Key Responsibilities:- Provide Quality Service: Deliver a professional and courteous service to all clients, partners, and employees at all times.
- Manage Incoming Calls: Answer incoming calls, redirect to the appropriate person, take accurate messages, and pass on to the relevant person in a timely fashion.
- Event Support: Assist with preparing for and running marketing events in the office, which may require working out of hours from time to time.
- Administrative Support: Provide administrative support to the team, including setting up AV equipment and managing room bookings.
- Previous Experience: Previous experience in a customer-facing role, preferably in an office environment.
- Technical Skills: Experience of setting up AV equipment and using Condeco or similar systems.
- Personal Qualities: Excellent communication skills, both written and verbal; able to operate autonomously and/or with minimum supervision; a willingness to learn; strong client focus; good humour and positive outlook; polite with a calm and professional manner.
- Annual Bonus Scheme: Eligible for an annual bonus scheme.
- Pension Scheme: Enrolled in the GPP Pension Scheme with Aviva.
- Private Medical Insurance: Private medical insurance after 6 months of employment.
- Discounted Gym Memberships: Discounted gym memberships available.
- Free Cinema Tickets: Free cinema tickets available.
- Health Assessments: Health assessments available.
Trowers & Hamlins is an equal opportunities employer and values equity, diversity, and inclusion. We are committed to creating a workplace that is welcoming and inclusive for all employees.
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