Reception Desk Coordinator

2 months ago

Exeter, Devon, United Kingdom University Partnerships Programme Full time

About the Role:

We are seeking a highly organized and customer-focused Receptionist to join our team at University Partnerships Programme. As a Receptionist, you will be the first point of contact for students, staff, and visitors, providing a warm and welcoming experience.

Key Responsibilities:

  • Operate the Reception desk and switchboard, ensuring seamless communication and resolving any issues that may arise.
  • Manage a computerized system that controls a real-time helpdesk, monitoring reactive and planned maintenance work.
  • Assist in the recording of planned and statutory maintenance, procurement of goods, purchase requisitions, receipts of requisitions, administration of invoices, and personnel records.
  • Provide excellent customer service, responding to queries and concerns in a professional and courteous manner.
  • Liaise with the university client, sub-contractors, UPP staff, and residents to ensure a smooth and efficient operation.
  • Manage and monitor out-of-hours access to the residence, ensuring compliance with fire, health, and safety procedures and any relevant residence instructions.
  • Operate a computer-based property management database, monitoring all planned and reactive maintenance works.

Requirements:

  • Previous experience in a similar role, preferably in a customer-facing environment.
  • Excellent communication and administration skills, with the ability to work accurately and efficiently.
  • Comfortable working with databases and spreadsheets.
  • Ability to work flexibly, including evenings and weekends, to meet the needs of the business.
  • Passion for delivering excellent customer service and a commitment to teamwork.

What We Offer:

  • A competitive salary and a great benefits package, including 25 days' holiday plus bank holidays, life insurance, pension, training, two paid volunteering days each year, cycle to work scheme, store discounts, and more.
  • A fun and interesting work environment, with opportunities to develop your skills and career.
  • A commitment to diversity and inclusion, with a focus on creating a positive and supportive work culture.

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