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Hotel Reception Supervisor

2 months ago

Exeter, Devon, United Kingdom Park Hotel Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Hotel Reception Supervisor at Park Hotel. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and providing exceptional service to our valued customers.

Key Responsibilities
  • Guest Services: Provide warm and welcoming service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk area, ensuring all necessary documents and records are accurate and up-to-date.
  • Team Support: Assist the front office team with administrative tasks, such as data entry and filing, to ensure efficient operations.
  • Communication: Liaise with other departments, including housekeeping and food and beverage, to ensure seamless guest experiences.
  • Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner.
Requirements
  • Positive Attitude: Demonstrate a positive and enthusiastic attitude, with a commitment to delivering exceptional customer service.
  • Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively interact with guests and colleagues.
  • Organizational Skills: Display strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Teamwork: Demonstrate a willingness to work collaboratively as part of a team, supporting colleagues to achieve common goals.
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including competitive pay, opportunities for career growth and development, and a supportive work environment.