Receptionist - Front Desk Associate

6 days ago


Exeter, Devon, United Kingdom Mercure Exeter Southgate Hotel & Spa Full time

Job Summary:

We are seeking a highly motivated and customer-focused Receptionist to join our team at Mercure Exeter Southgate Hotel & Spa. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth check-in and check-out experience.

Key Responsibilities:

  • Provide reception services to guests, including check-in, check-out, and responding to queries in a timely and efficient manner.
  • Assist with and complete audits, as required.
  • Ensure an efficient reception experience for guests, including handling room assignments, key cards, and other front office tasks.
  • Communicate effectively with guests, colleagues, and other departments to ensure seamless service delivery.
  • Maintain a high level of customer service standards, responding to guest feedback and concerns in a professional and courteous manner.
  • Participate in training and development programs to enhance knowledge of hotel operations, services, and policies.
  • Work collaboratively with the Front Office Manager and Reception Supervisors to achieve team goals and objectives.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic knowledge of hotel operations, services, and policies.
  • Ability to maintain confidentiality and handle sensitive information.
  • Flexibility to work a variety of shifts, including mornings, afternoons, evenings, and weekends.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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