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Appointment Coordinator

3 months ago

Exeter, Devon, United Kingdom Royal Devon and Exeter NHS Foundation Trust Full time

Position Overview

This position is dynamic and requires working within a bustling team in the field of Ophthalmology. You will be an integral part of a team, alternating between front desk duties and the scheduling office, managing phone calls and handling patient appointments. The primary responsibilities of this role include:

  • Welcoming and assisting patients at the front desk.
  • Responding to phone inquiries and managing appointment requests and questions.
  • Scheduling patient appointments from waiting lists, ensuring accurate entry into the system.
  • Utilizing the NHS E-Referral Service to upload referral documents to EPIC.

Role Details

For comprehensive information regarding the Job Description and Responsibilities, please refer to the provided link.

Additional Information about the Role

We seek an individual to deliver a proficient, professional administrative and clerical service to the Ophthalmology Department within the Surgical Services Division. You will play a crucial role in a highly active team, ensuring that patient appointments are scheduled accurately and that information is consistently updated in a timely manner. Effective communication with both patients and staff is essential to ensure the seamless operation of the service, ultimately enhancing patient care. This role encompasses both office-based and patient-facing responsibilities, necessitating flexibility and adaptability to various environments.

This position is ideal for someone who thrives in a fast-paced setting and enjoys collaborating with a team towards a common objective.

Our team actively promotes and supports personal and professional growth, should this be of interest to you.

If you believe you are a good fit for this position, we would be pleased to hear from you. Visits to the department are encouraged and welcomed.

Work Schedule: hours per week, between Monday and Saturday, covered by a rota.

Inclusivity Statement

As an inclusive employer, the Royal Devon values diversity and is dedicated to fostering a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in promoting a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognize the benefits of having a diverse workforce that reflects the communities we serve.

About the Organization

The Royal Devon University Healthcare NHS Foundation Trust was established to combine the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Stretching across Northern, Eastern, and Mid Devon, we employ over staff, making us the largest employer in the region. Our core services, which we provide to a significant population, cover a vast area across Devon, while some of our specialized services extend throughout the peninsula, reaching as far as Cornwall and the Isles of Scilly.

We offer a wide array of emergency, specialized, and general medical services through our hospitals. In addition to our two acute hospitals, we provide integrated health and social care services across various settings, including community inpatient hospitals, outpatient clinics, and within individuals' homes. We also deliver primary care services, a range of specialized community services, and Sexual Assault Referral Centres (SARC).

Our advanced equipment, leading technologies, and strong partnerships with local universities position us at the forefront of research and innovation, enabling us to provide exceptional care to our local communities.

Employee Benefits

We prioritize the well-being of our staff.

We strive to assist our employees in achieving a healthy work-life balance through flexible working arrangements and family-friendly policies.

New employees will start with days of paid annual leave (plus bank holidays), increasing to days plus bank holidays.

You will have access to our comprehensive occupational health services, including counseling and onsite wellness activities.

We are committed to maintaining a culture that nurtures and supports you and your team.

This may include funding for professional development opportunities, such as care certificates, degrees, or leadership qualifications. It may also involve time off for study, engagement in continuing professional development, or rotational placements to refine your skills. Whatever your career aspirations within the NHS, we are here to support you.

Salary is just one aspect of the financial benefits we offer.

You will have access to a wide range of employee discounts on shopping, fitness, and leisure activities, and you can spread the cost of technology and home appliance purchases from major retailers. Additional benefits include:

  • National discount services such as the Blue Light Card and Health Service Discounts.
  • Salary sacrifice options, including our OFSTED rated outstanding nursery onsite.
  • Car lease schemes.
  • The NHS Pension scheme, one of the most generous in the UK.
  • Cycle to work scheme.

These are just a few of the benefits available – if this role aligns with your interests, we would be eager to hear from you.