Service Coordinator

3 weeks ago


Exeter, Devon, United Kingdom Royal Devon and Exeter NHS Foundation Trust Full time
Job Summary

The role of Service Administrator is a key position within the Pain Management Admin Team at Heavitree Hospital. The successful candidate will be responsible for coordinating and organizing the attendance of patients to outpatient, inpatient, and day case appointments, ensuring that all administrative processes and enquiries are dealt with in an efficient and timely manner.

About the Role

We are seeking an enthusiastic and motivated individual to join our team. The ideal candidate will have excellent communication and interpersonal skills, with the ability to work well under pressure and prioritize their workload. Secretarial experience and knowledge of working in a hospital environment are desirable, but not essential.

Key Responsibilities
  • Coordinate and organize patient appointments and attendance
  • Ensure all administrative processes and enquiries are dealt with efficiently and effectively
  • Undertake general clerical duties to maximize available capacity
  • Proofread clinical letters and maintain confidentiality of patient information
  • Monitor waiting times and ensure accurate and up-to-date treatment pathways
  • Provide excellent customer care and communication with patients and relatives
  • Assist and support other members of the Administrative team
Requirements

The successful candidate will have excellent communication and interpersonal skills, with the ability to work well under pressure and prioritize their workload. They will also have a flexible and adaptable approach, with the ability to use their own initiative to meet the changing needs of the department and Orthopaedic service.

Benefits

We offer a range of benefits, including flexible working schemes, family-friendly policies, and access to our comprehensive occupational health services. We also offer opportunities for professional development and career progression.


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