Clinical Testing Coordinator
3 weeks ago
Job Overview
Clinical Testing at the point of care (POCT) encompasses any diagnostic evaluation conducted outside traditional laboratory settings, executed by healthcare professionals at the moment the results are needed for immediate clinical decisions. This approach facilitates timely interventions, potentially leading to enhanced patient health outcomes. It is also referred to as bedside testing or near-patient testing. The implementation of POCT has demonstrated benefits such as reduced hospital stays, minimized complications, and improved treatment compliance.
The demand for POCT services is rapidly increasing, particularly in the wake of recent global health challenges. The POCT team is responsible for diagnostic evaluations across various pathology specialties utilizing POCT devices for the immediate management and care of patients within the healthcare system.
Although we operate as a compact team, our robust connections with all clinical departments within the organization foster a sense of belonging to a larger collaborative network.
Key Responsibilities
With over 6500 personnel utilizing POCT devices, managing the training administration for these individuals is a significant aspect of this position. While this task can be demanding, it is also highly rewarding.
Ensuring the accuracy and reliability of results from POCT devices is vital, and the individual in this role will play a crucial part in this process. Responsibilities will include the receipt and distribution of External Quality Assessment (EQA) samples, as well as submitting results from all devices to the appropriate quality assurance schemes. Therefore, meticulous attention to detail and proficient data entry skills are essential.
The role also involves providing basic troubleshooting support for malfunctioning POCT devices, collaborating with clinical users and equipment suppliers as necessary.
General administrative duties such as managing phone inquiries and documenting meeting minutes will also be part of the responsibilities. The individual will serve as the primary contact for incoming queries and requests for information, necessitating a courteous and prompt response.
Strong organizational, problem-solving, and time management skills are critical for success in this position.
While primarily office-based, the role will require visits to clinical areas for the delivery of EQA samples and controls.
This position is ideal for someone with a scientific interest, an administrative background, and the ability to thrive in a fast-paced environment while maintaining accuracy. This is not a conventional administrative role but offers fulfillment for the right candidate.
About Our Organization
Join us at the Norfolk and Norwich University Hospital, part of a workforce exceeding 10,000 staff members.
As one of the largest NHS trusts in the UK, we provide exceptional acute care to approximately one million individuals residing in the region. We are a teaching and research hospital, leading in innovation and equipped with state-of-the-art facilities. We collaborate closely with educational institutions, offering teaching opportunities for our staff and placements for students. Our workforce is diverse, representing numerous countries worldwide.
We pride ourselves on being a friendly and collaborative institution, working alongside local services and supporting community initiatives.
We offer a comprehensive range of NHS benefits and additional perks, including:
- Flexible working arrangements
- Access to a Fast Track Staff Physiotherapy Service
- Multi-Faith prayer facilities
- Discounted gym memberships
- Competitive pension scheme and annual leave
- Wagestream - access to earned pay
- Complimentary Park & Ride service
- 24-hour confidential counseling support
- On-site childcare facilities
- On-site dining options with staff discounts
- Support for career advancement
- Flexible staffing options
- Salary Sacrifice schemes for various benefits
Job Duties
- Accurate data entry across various IT platforms, including Microsoft Office and POCT-specific middleware.
- Assisting with external quality assurance processes, including sample packaging, distribution, analysis, and result entry.
- Supporting the Point of Care Coordinator in maintaining training records and assessments for users, generating and issuing barcodes as needed.
- Performing general administrative tasks, including record-keeping, answering calls, drafting correspondence, and organizing meetings.
- Providing training to staff on safe and effective POCT practices, utilizing materials developed by the POCT Coordinator.
- Conducting audits based on established criteria, reporting non-conformances to the POCT Coordinator, and monitoring corrective actions.
- Undertaking specific POCT project tasks autonomously, as directed by the POCT Coordinator.
- Fostering strong relationships with service users through transparent and informed communication.
- Collaborating effectively within a small team, demonstrating strong organizational skills daily.
For comprehensive details, please refer to the attached job description.
Qualifications
Essential
- A level/NVQ level 3, preferably in Scientific or IT disciplines.
Experience
Essential
- Familiarity with the objectives and scope of Point of Care Testing.
Skills
Essential
- Strong communication and interpersonal abilities.
- Practical problem-solving skills.
- Proficient IT skills, particularly in accurate data entry.
Desirable
- Basic knowledge of Quality Management Systems and ISO 15189 standards.
Attitude and Aptitude
Essential
- A commitment to embodying the organization's values of People Focus, Respect, Integrity, Dedication, and Excellence.
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