Process Assurance and Controls Coordinator

2 weeks ago

Leicester, Leicester, United Kingdom Hastings Direct Full time
About the Role

We are seeking a highly skilled and experienced Process Assurance and Controls Coordinator to join our team at Hastings Direct. As a key member of our organization, you will play a critical role in ensuring the effectiveness and efficiency of our processes and controls.

Key Responsibilities
  • Undertake assurance and control reviews of all processes across Insurer Services, including supplier elements
  • Provide full and clear visibility of all controls and assurance activities and ensure all controls are in place and effective
  • Ensure the right level of assurance is in place across all processes in the most effective way, with visibility and tracking of all assurance activities and subsequent review actions
  • Support coordination of any deep dive reviews and assurance activities for specific regulatory, conduct and performance outcomes, driving and tracking identified actions through to successful delivery
  • Maintain and update regular reporting for the departments assurance and control performance and support any regulatory and cross-functional initiatives or activities
  • Work with 2nd line colleagues and 3rd line parties to support strong working partnerships - attending meetings, coordinating reviews and providing updates/reports as required
Requirements
  • A strong understanding of assurance and control requirements, ideally within an insurance/claims setting
  • Strong communicator and influencer, with the ability to drive cultural change and the confidence to engage with stakeholders at all levels
  • Strong investigatory and analytics skills, able to compile concise reporting from multiple sources
What We Offer
  • An attractive salary based on experience (pay reviews also completed each year)
  • A flexible and hybrid working approach, with the option to work from home and in the office
  • A competitive bonus scheme, with an annual 4Cs performance bonus
  • A range of benefits, including 25 days annual leave, private healthcare, dental plans, and access to a range of wellbeing resources
About Us

Hastings Direct is a digital insurance provider with a strong commitment to customer satisfaction and employee wellbeing. We are proud to offer a range of benefits and wellbeing resources to support our colleagues in their personal and professional lives.

We are an equal opportunities employer and welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

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