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Process Assurance Specialist

2 months ago

Leicester, Leicester, United Kingdom Hastings Direct Full time

About the Role

We are seeking a highly skilled Process Assurance Specialist to join our team at Hastings Direct. As a key member of our Insurer Services department, you will play a critical role in ensuring the effectiveness and efficiency of our processes.

Key Responsibilities

  • Lead assurance and control reviews of all processes across Insurer Services, including supplier elements
  • Provide full and clear visibility of all controls and assurance activities across all processes
  • Ensure all necessary controls are in place and effective, and drive control enhancements via implementation of further preventative controls using systems, tools, and processes to optimal effectiveness and efficiency
  • Ensure the right level of assurance is in place across all processes in the most effective way, with visibility and tracking of all assurance activities and subsequent review actions
  • Lead the Insurer Services input and coordination for any regulatory and cross-functional initiatives or activities and lead/coordinate deep dive reviews and assurance activities for specific regulatory, conduct, and performance outcomes, driving and tracking identified actions through to successful delivery
  • Create and maintain regular reporting for Insurer Services assurance and controls

Requirements

  • A strong understanding of assurance and control requirements
  • Experience within insurance (claims experience is a bonus)
  • Strong communicator and influencer with the confidence to engage with stakeholders at all levels

What We Offer

  • An attractive salary based on experience, plus car allowance, with annual pay reviews
  • A flexible and hybrid working approach, with options for days in the office and at home
  • A competitive bonus scheme, with opportunities for growth and development
  • Private medical insurance, life assurance cover, and income protection
  • A pension contribution match up to 10%
  • Access to financial wellbeing support, including discounts and cashback at everyday retailers and on our own products
  • A range of benefits, including 27 days annual leave, bank holidays, and access to our healthcare cashback plans, dental plans, and discounted health assessments