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Process Assurance and Controls Specialist

1 month ago

Leicester, Leicester, United Kingdom Hastings Direct Full time

About the Role

We are seeking a highly skilled Process Assurance and Controls Specialist to join our team at Hastings Direct. As a key member of our assurance team, you will be responsible for undertaking assurance and control reviews of all processes across Insurer Services, including supplier elements.

Key Responsibilities

  • Undertake assurance and control reviews of all processes across Insurer Services, including supplier elements
  • Provide full and clear visibility of all controls and assurance activities and ensure all controls are in place and effective
  • Ensure the right level of assurance is in place across all processes in the most effective way, with visibility and tracking of all assurance activities and subsequent review actions
  • Support coordination of any deep dive reviews and assurance activities for specific regulatory, conduct and performance outcomes, driving and tracking identified actions through to successful delivery
  • Maintain and update regular reporting for the departments assurance and control performance and support any regulatory and cross functional initiatives or activities
  • Work with 2nd line colleagues and 3rd line parties to support strong working partnerships – attending meetings, coordinating reviews and providing updates/reports as required

Requirements

  • A strong understanding of assurance and control requirements, ideally within an insurance/claims setting
  • Strong communicator and influencer, with the ability to drive cultural change and the confidence to engage with stakeholders at all levels
  • Strong investigatory and analytics skills, able to compile concise reporting from multiple sources

About Us

Hastings Direct is a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.

What We Offer

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Benefits

  • Attractive salary based on experience (pay reviews also completed each year)
  • Flexible Working – We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
  • Competitive Bonus Scheme – All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.
  • Physical Wellbeing – We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
  • Financial Wellbeing – As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.
  • Mental Wellbeing Programme – At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

Why Choose Us

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.