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Complaints Quality Assurance Specialist

2 months ago

Leicester, Leicester, United Kingdom Reed Specialist Recruitment Ltd. Full time
Quality Assurance Technician

Reed Food & FMCG is seeking a highly motivated Quality Assurance Technician to join their team in Leicester. As a Quality Assurance Technician, you will be responsible for ensuring the quality of products and materials, responding to emerging quality issues, and verifying products that do not meet standards.

Key Responsibilities:
  1. Ensure Health and Safety is a top priority in all aspects of the job
  2. Respond to quality issues, contain issues, and verify products that do not meet standards
  3. Conduct process validation, write procedures, and reports
  4. Conduct internal audits (process and operational)
  5. Update, review, and maintain company QMS procedures and manuals
  6. Undertake continuous improvement activities
  7. Monitor and work towards Quality KPIs
  8. Raise supplier nonconformities
  9. Enforce quality disciplines and customer requirements throughout the business
  10. Generate and issue quality statistics, quality KPIs, and communicate findings across teams
  11. Investigate customer complaints
  12. Identify and advise line manager of personal training requirements
  13. Drive positive quality culture across the site
  14. Part of HACCP team to ensure process risks are identified
Requirements:
  1. Possess a passion for the FMCG industry
  2. Committed to achieving, maintaining, and improving site standards
  3. Internal Auditor Trained

This is an excellent opportunity for a motivated individual to join a fast-growing company and contribute to the success of their FMCG business.