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Process Assurance Specialist

2 months ago

Leicester, Leicester, United Kingdom Hastings Direct Full time

About Hastings Direct

We're a leading digital insurance provider with a strong focus on innovation and customer satisfaction. Our goal is to become the best and biggest insurance provider in the UK market.

Job Summary

We're seeking a highly skilled Process Assurance Specialist to join our team. As a key member of our Insurer Services department, you will be responsible for leading assurance and control reviews of all processes, ensuring the right level of assurance is in place, and driving control enhancements.

Key Responsibilities

  • Lead assurance and control reviews of all processes across Insurer Services, including supplier elements
  • Provide full and clear visibility of all controls and assurance activities across all processes
  • Ensure all necessary controls are in place and effective, and drive control enhancements via implementation of further preventative controls
  • Ensure the right level of assurance is in place across all processes in the most effective way, with visibility and tracking of all assurance activities and subsequent review actions
  • Lead the Insurer Services input and coordination for any regulatory and cross-functional initiatives or activities
  • Create and maintain regular reporting for Insurer Services assurance and controls

Requirements

  • Strong understanding of assurance and control requirements
  • Experience within insurance (claims experience is a bonus)
  • Strong communicator and influencer with the confidence to engage with stakeholders at all levels

What We Offer

As a Process Assurance Specialist at Hastings Direct, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our company. We offer a competitive salary, flexible working arrangements, and a range of benefits, including private medical insurance, life assurance, and pension contribution matching.

Our Culture

We believe in creating a positive and inclusive work environment that supports the well-being of our colleagues. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.