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Process Assurance Specialist
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About Hastings Direct
Hastings Direct is a leading digital insurance provider with a strong presence in the UK market. We're committed to delivering excellent customer experiences and driving business growth through innovation and excellence.
Job Summary
We're seeking a highly skilled Process Assurance Specialist to join our team. As a key member of our Insurer Services department, you'll be responsible for leading assurance and control reviews of all processes, ensuring the right level of assurance is in place, and driving control enhancements to optimal effectiveness and efficiency.
Key Responsibilities
- Lead assurance and control reviews of all processes across Insurer Services, including supplier elements
- Provide full and clear visibility of all controls and assurance activities across all processes
- Ensure all necessary controls are in place and effective, and drive control enhancements via implementation of further preventative controls using systems, tools, and processes
- Ensure the right level of assurance is in place across all processes in the most effective way, with visibility and tracking of all assurance activities and subsequent review actions
- Lead the Insurer Services input and coordination for any regulatory and cross-functional initiatives or activities, and lead/coordinate deep dive reviews and assurance activities for specific regulatory, conduct, and performance outcomes
- Create and maintain regular reporting for Insurer Services assurance and controls
Requirements
- A strong understanding of assurance and control requirements
- Experience within insurance (claims experience is a bonus)
- Strong communicator and influencer with the confidence to engage with stakeholders at all levels
What We Offer
As a Process Assurance Specialist at Hastings Direct, you'll enjoy a competitive salary, car allowance, and a range of benefits, including a 4Cs performance bonus, private medical insurance, and a comprehensive pension scheme. You'll also have access to ongoing training and development opportunities to help you grow your career.
Our 4Cs Principles
We believe in creating a culture that supports our colleagues, customers, company, and community. Our 4Cs principles are simple: we focus on getting it right for our colleagues and customers, giving them the right tools to do their job, and delivering good outcomes for every customer.
Equal Opportunities Employer
Hastings Direct is an equal opportunities employer, committed to treating people fairly and welcoming applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status.
