Performance Process Coordinator

4 weeks ago

Leicester, Leicester, United Kingdom Bellrock Property and Facilities Management Full time

Performance Process Coordinator

At Bellrock, we leverage innovative technology to provide our clients with not just advanced building systems, but also the assurance they deserve. Our approach is technology-driven while being centered around our people. Joining Bellrock means equipping yourself with the necessary tools to excel in your role, as our employees are the core of our operations, and we are committed to helping them thrive.

The Compliance (Planned Preventative Maintenance) Team at Bellrock is dedicated to proficiently managing PPM for our distinguished clientele. We focus on understanding the unique requirements of each client's estate regarding PPM. Our mission encompasses ensuring that PPM visits are conducted on schedule, maintaining compliance with statutory regulations as per client directives, and proactively addressing any identified risks.

We take pride in delivering precise and timely information to our clients through thorough status reporting. Additionally, we adopt a proactive stance in managing and enhancing the performance of our supply chain partners.

In line with our commitment to transparency and reliability, we provide annual PPM schedules to our clients' supply chain, adhering to stringent Bellrock protocols. We meticulously maintain comprehensive audit files for all modifications to PPM schedules and ensure a detailed audit trail for these schedules.

Moreover, our team rigorously audits certifications to uphold standards of accuracy and quality, guaranteeing that our clients receive outstanding service and compliance at every juncture.

How will you contribute to our success?

We believe that every role is vital in providing peace of mind to our customers, regardless of the department. Each position contributes to our advancement, and everyone has the potential to be a catalyst for change. This is how we deliver value to our clients and develop leading building systems.

As a Performance Process Coordinator at Bellrock, your responsibilities will include:

  • Client Engagement: Collaborate closely with clients and account managers to ensure all data and process modifications are accurately recorded.
  • PPM Schedule Oversight: Ensure the accuracy and completeness of PPM schedules on the Concerto system by utilizing Change Control processes.
  • Compliance and KPI Achievement: Meet Bellrock and client KPIs/SLAs related to compliance, visit completion, and financial metrics.
  • Supplier Coordination: Generate purchase orders, provide suppliers with accurate information, and update systems with weekly house lists.
  • Certification Review: Conduct audits of certificates, address any failed certifications, and prepare quotes for necessary remedial actions.
  • Timely Client Response: Swiftly address urgent client needs, participate in review meetings, and manage reporting effectively.
  • Contractor Oversight: Actively manage contractors to resolve compliance issues and uphold standards.
  • Issue Management: Escalate significant backlogs and compliance challenges as necessary.
  • Certification and Remedial Oversight: Ensure certifications comply with legal standards and oversee the execution of remedial works.
  • Continuous Improvement: Embrace continuous improvement principles and best practices.
  • Health and Safety Compliance: Adhere to all relevant statutory obligations under the Health and Safety at Work Act.
  • Flexible Working: Operate in a hybrid capacity, combining remote, office, and on-site work as needed.

What qualifications are essential?

If you are ready to energize our business, share in our success, and take ownership of your role as a Performance Process Coordinator, you will need:

Required Skills:

  • Proficiency in Excel and other Microsoft Office applications
  • Strong IT capabilities
  • Experience in direct supplier management
  • Business-to-Business (B2B) experience
  • Administrative background in Planned Maintenance
  • Ability to work independently and effectively in both remote and office environments

Preferred Skills:

  • Experience in reactive maintenance
  • Understanding of contract terms
  • Knowledge of statutory compliance and/or Health and Safety legislation
  • Familiarity with Bellrock systems and processes
  • Technical knowledge
  • Awareness of procurement and supply chain practices
  • Understanding of SFG20 standards

Working Arrangements

We promote flexible working practices that allow our employees to manage their hours and work remotely when their roles and business needs permit. The successful candidate will be expected to work in a hybrid model, balancing home and office responsibilities. Standard working hours are Monday to Friday, with shift times between 8 am and 6 pm, including a one-hour lunch break.

What benefits can you expect?

Upon joining Bellrock, you will receive a comprehensive benefits package that includes:

25 days of annual leave plus bank holidays, with an additional day as a token of appreciation

Salary exchange pension scheme

Life insurance coverage

Paid sick leave

Employee assistance and wellness program

Enhanced maternity, paternity, and adoption leave

Salary sacrifice schemes for cycling to work and technology purchases

Option to purchase an additional 5 days of holiday per year

Discount schemes for everyday shopping and essentials

Healthcare cash plan

MotorSave Scheme

Referral bonuses

Support for carpooling

Empowering you to excel

We have always valued diverse perspectives, creating a workplace that encourages unique voices. We strive to ensure that everyone feels welcome, included, and supported in being themselves and achieving their potential.

Joining us means finding an inclusive environment that recognizes your contributions, offers extensive learning and development opportunities, supports flexible and hybrid working, and provides benefits that positively impact your life.

Are you ready to excel?

Our people are our passion, and we are dedicated to helping them succeed. We aim to create an environment that fosters a rewarding career path, enabling you to advance with our support. As our business grows, so will your career. If you are prepared to embark on your journey with Bellrock, we are eager to welcome you. It’s a vibrant place to be – full of energy, solutions, and opportunities for you.

We look forward to your application.

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