Performance Process Coordinator

4 weeks ago

Leicester, Leicester, United Kingdom Bellrock Property and Facilities Management Full time

Performance Process Coordinator

At Bellrock, we leverage innovative technology to provide our clients with an experience that not only equips them with advanced building systems but also ensures their peace of mind. Our approach is technology-driven while being people-focused. As a member of Bellrock, you will have access to all the resources necessary to excel in your role, as our team members are the cornerstone of our operations. We are committed to empowering them to shine.

The Compliance (Planned Preventative Maintenance) Team at Bellrock is dedicated to the efficient management of PPM for our valued clientele. We prioritize understanding the unique requirements of each client's estate and their specific PPM needs. Our mission encompasses ensuring that PPM visits are executed on schedule, maintaining compliance with statutory regulations as per client directives, and proactively addressing any identified risks.

We take pride in delivering precise and timely information and data to our clients through thorough status reporting. Additionally, we adopt a proactive stance in managing and enhancing the performance of our supply chain partners.

In line with our commitment to transparency and reliability, we provide annual PPM schedules to our clients' supply chain, adhering to stringent Bellrock protocols. We meticulously maintain comprehensive audit files for all modifications to PPM schedules and uphold a detailed audit trail.

Moreover, our team rigorously audits certifications to ensure standards of accuracy and quality, guaranteeing that our clients receive outstanding service and compliance at every juncture.

How will you contribute to the change?

We believe that every role is crucial in providing peace of mind to our customers, regardless of the department. Each position contributes to our advancement, and everyone has the potential to be the change. This is how we deliver value to our clients and create building systems that lead the industry.

As a Performance Process Coordinator at Bellrock, you will:

  • Client Engagement: Ensure all data and process modifications are accurately recorded by collaborating closely with clients and account managers.
  • PPM Schedule Oversight: Maintain precise and comprehensive PPM schedules within the Concerto system utilizing Change Control processes.
  • Compliance and KPI Achievement: Meet Bellrock and client KPIs/SLAs for compliance, visit completion, and financial metrics.
  • Purchase Order and Supplier Management: Generate POs, ensure suppliers receive accurate information, and update systems with weekly house lists.
  • Certification Review: Audit certificates, address any failed certifications, and prepare quotes for necessary remedial actions.
  • Urgent Client Support: Promptly respond to urgent client needs, participate in review meetings, and manage reporting.
  • Contractor Oversight: Actively manage contractors to resolve non-compliance issues and uphold standards.
  • Issue Reporting: Escalate significant backlogs and non-compliance concerns.
  • Certification and Remedial Oversight: Ensure certifications comply with legal standards and supervise the completion of remedial actions.
  • Continuous Improvement: Embrace continuous improvement principles and best practices.
  • Health and Safety Compliance: Adhere to all relevant statutory obligations under the Health and Safety at Work Act.
  • Hybrid Work Model: Operate as a hybrid agent, balancing home, office, and on-site responsibilities as needed.

What qualifications are necessary?

If you are prepared to be the driving force that helps us expand our business and share in our success as a Performance Process Coordinator, you will need:

Essential Skills:

  • Proficiency in Excel and other Microsoft Office applications
  • Strong IT capabilities
  • Experience in direct supplier management
  • Business-to-Business (B2B) experience
  • Administrative experience in Planned Maintenance
  • Ability to work independently and effectively in both remote and office environments

Desirable Skills:

  • Experience in reactive maintenance
  • Awareness of contracts
  • Understanding of statutory compliance and/or Health and Safety legislation
  • Familiarity with Bellrock systems and processes
  • Technical knowledge
  • Understanding of procurement and supply chain processes
  • Knowledge of SFG20 standards

Working Arrangements

We embrace flexible working practices that allow our employees to work their hours flexibly and remotely where their roles and business needs permit. In this position, the successful candidate would be required to work in a hybrid model between home and the Bellrock Group office.

What benefits can you expect?

Upon joining Bellrock, you can anticipate a comprehensive benefits package that includes:

25 days of annual leave plus bank holidays + 1 additional day as a token of appreciation

Salary exchange pension scheme

Life insurance

Paid sick leave

Employee assistance and wellness program

Enhanced maternity, paternity, and adoption leave

Salary sacrifice schemes: Cycle to work and Techscheme

Holiday purchase scheme for an additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

Healthcare Cashplan

MotorSave Scheme

Referral program

Supporting your success

We have always valued new and diverse perspectives, fostering a workplace that encourages unique voices. We strive to create an environment where everyone feels welcome, included, and supported to be themselves and achieve their potential.

By joining us, you will find an inclusive workplace that recognizes your efforts, offers extensive learning and development opportunities, flexible and hybrid working arrangements, and support for your well-being. Along with benefits that can significantly impact your life.

Ready to embark on your journey?

Our people are our passion, and we are dedicated to helping them thrive. This means providing everything necessary for you to have a fulfilling career with us. You can advance in your career with our support, contributing to the growth of our business. If you are ready to begin your career journey with Bellrock, we are eager to welcome you. It is an exceptional place to be - the energy, the solutions, you.

We look forward to your application.

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