Hotel Reception Manager

7 days ago


Oxford, Oxfordshire, United Kingdom Hawkwell House Hotel Oxford Full time

Job Title: Front Office Manager

Job Summary: We are seeking a highly skilled and experienced Front Office Manager to join our team at Hawkwell House Hotel Oxford. As a key member of our hotel management team, you will be responsible for leading the Front of House department and ensuring operational excellence in all areas of the hotel.

Main Responsibilities:

  • Lead and Motivate the Front Office Team: You will be responsible for leading, motivating, and coaching the front office team to ensure that hotel standards are delivered to meet customer satisfaction and audit targets.
  • Drive Loyalty Programmes: You will drive the ALL Accor Loyalty programme and ensure that programme benefits are applied to our loyal guests.
  • Operational Excellence: You will be responsible for ensuring operational excellence in all areas of the hotel, including front desk operations, room assignments, and customer service.

About Us: Hawkwell House Hotel Oxford is a picturesque boutique hotel located in the heart of Oxford. We offer a unique and personalized experience to our guests, with a décor based on Oxford style vintage fashion. Our hotel is newly refurbished and features 77 en-suite rooms, divided between two buildings with entirely different characters.

What We Offer: As a Front Office Manager at Hawkwell House Hotel Oxford, you will have the opportunity to work in a dynamic and fast-paced environment, with a team of experienced professionals. You will be responsible for leading and motivating a team of front office staff, and will have the opportunity to develop your skills and knowledge in hotel operations and customer service.


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