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Reception Team Leader

2 months ago

Oxford, Oxfordshire, United Kingdom Warner Leisure Hotels Full time

Job Summary:

We are seeking a highly skilled and experienced Reception Team Leader to join our team at Warner Leisure Hotels. As a key member of our front desk operations, you will be responsible for leading a large team in a customer-facing environment, ensuring seamless guest experiences from arrival to departure.

Key Responsibilities:

  • Lead and manage a diverse team of reception staff, providing guidance and coaching to ensure excellent customer service standards.
  • Work closely with the Head of Facilities and other team leaders to ensure the smooth operation of the reception area.
  • Monitor guest feedback and insights, using this information to drive a culture of continuous improvement and excellence.
  • Develop and implement effective strategies to improve team performance, engagement, and productivity.
  • Collaborate with other departments to ensure seamless communication and coordination of guest services.

Requirements:

  • Proven experience in leading a large team in a customer-facing environment, with a strong track record of delivering excellent customer service.
  • Ability to create a positive and inclusive team culture, with a focus on growth and development.
  • Effective communication and interpersonal skills, with the ability to articulate ideas clearly and concisely.
  • Strong problem-solving and decision-making skills, with the ability to adapt to changing situations.
  • Ability to work in a fast-paced environment, with a focus on delivering high-quality results under pressure.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and growth, with a focus on external recognition and in-house training.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Access to a range of employee benefits, including discounts and offers with national brands and retailers.