Reception Lead
6 days ago
Linton Lodge Hotel, a renowned hospitality establishment, is seeking a highly skilled and dedicated Front Desk Supervisor to lead our front office team. This is an exceptional opportunity for a customer-focused and organized individual to contribute to the exceptional guest experience at our hotel.
Key Responsibilities:
- Front Desk Operations: Supervise the reception team, ensuring compliance with Front Office Standard Operating Procedures (SOPs), including quality assurance (QA) standards. Manage check-ins, check-outs, and guest inquiries efficiently.
- Customer Care: Deliver exceptional guest service by handling requests, resolving complaints promptly, and ensuring guest satisfaction. Foster strong relationships with regular guests, the local community, and other departments.
- Team Leadership: Train, mentor, and guide the reception team, ensuring they understand their roles, responsibilities, and align with the hotel's goals. Conduct regular performance evaluations and support staff development.
- Administrative Support: Complete all front desk administrative tasks, including billing accuracy, managing cash handling procedures, and maintaining comprehensive handovers between shifts. Ensure proper record-keeping and adherence to hotel policies.
- Collaboration: Work closely with other departments, such as Housekeeping and Reservations, to ensure seamless service delivery and a cohesive guest experience. Coordinate with the Deputy General Manager on sales and marketing initiatives.
- Sales Support: Promote hotel services and amenities to enhance guest satisfaction and contribute to upselling efforts. Identify potential sales leads and support the achievement of sales targets, including the hotel's loyalty program.
- Legal and Safety Compliance: Ensure compliance with health, safety, and fire procedures. Participate in and oversee regular training for the front office team, maintaining high standards of workplace safety and cleanliness.
Requirements:
- 1+ years of experience in a supervisory role within hotel reception or a related customer service field.
- Strong leadership and communication skills with a passion for guest service.
- Proficiency in hotel property management systems.
- Flexibility to work shifts, including evenings, weekends, and holidays as required.
- A commitment to delivering high standards of service and contributing to the hotel's success.
Why Work with Us?
- Be part of a reputable hotel recognized for its commitment to quality and guest satisfaction.
- Competitive salary and attractive benefits package.
- Opportunities for career progression within the hospitality industry.
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