Reception Lead

5 days ago

Oxford, Oxfordshire, United Kingdom Linton Lodge Hotel Full time
Job Description

Linton Lodge Hotel, a renowned hospitality establishment, is seeking a highly skilled and dedicated Front Desk Supervisor to lead our front office team. This is an exceptional opportunity for a customer-focused and organized individual to contribute to the exceptional guest experience at our hotel.

Key Responsibilities:

  • Front Desk Operations: Supervise the reception team, ensuring compliance with Front Office Standard Operating Procedures (SOPs), including quality assurance (QA) standards. Manage check-ins, check-outs, and guest inquiries efficiently.
  • Customer Care: Deliver exceptional guest service by handling requests, resolving complaints promptly, and ensuring guest satisfaction. Foster strong relationships with regular guests, the local community, and other departments.
  • Team Leadership: Train, mentor, and guide the reception team, ensuring they understand their roles, responsibilities, and align with the hotel's goals. Conduct regular performance evaluations and support staff development.
  • Administrative Support: Complete all front desk administrative tasks, including billing accuracy, managing cash handling procedures, and maintaining comprehensive handovers between shifts. Ensure proper record-keeping and adherence to hotel policies.
  • Collaboration: Work closely with other departments, such as Housekeeping and Reservations, to ensure seamless service delivery and a cohesive guest experience. Coordinate with the Deputy General Manager on sales and marketing initiatives.
  • Sales Support: Promote hotel services and amenities to enhance guest satisfaction and contribute to upselling efforts. Identify potential sales leads and support the achievement of sales targets, including the hotel's loyalty program.
  • Legal and Safety Compliance: Ensure compliance with health, safety, and fire procedures. Participate in and oversee regular training for the front office team, maintaining high standards of workplace safety and cleanliness.

Requirements:

  • 1+ years of experience in a supervisory role within hotel reception or a related customer service field.
  • Strong leadership and communication skills with a passion for guest service.
  • Proficiency in hotel property management systems.
  • Flexibility to work shifts, including evenings, weekends, and holidays as required.
  • A commitment to delivering high standards of service and contributing to the hotel's success.

Why Work with Us?

  • Be part of a reputable hotel recognized for its commitment to quality and guest satisfaction.
  • Competitive salary and attractive benefits package.
  • Opportunities for career progression within the hospitality industry.

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