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Hotel Cleaning Supervisor

2 months ago

Oxford, Oxfordshire, United Kingdom voco Full time

Job Summary:

A fantastic opportunity has arisen for a Housekeeping Team Lead to join our team at voco Oxford Spires. As a key member of our hotel's operations, you will play a vital role in delivering exceptional guest experiences and ensuring the highest standards of cleanliness and service.

Key Responsibilities:

  • Lead and manage a team of housekeeping staff to ensure efficient and effective cleaning and maintenance of hotel rooms and public areas.
  • Develop and implement cleaning schedules and procedures to meet the hotel's high standards.
  • Train and mentor staff to ensure they have the skills and knowledge to perform their roles effectively.
  • Monitor and maintain the cleanliness and organization of all hotel areas, including rooms, corridors, and public spaces.
  • Respond to guest complaints and resolve issues promptly and professionally.
  • Collaborate with other departments to ensure seamless operations and excellent guest service.
  • Contribute to the development of the hotel's cleaning and maintenance procedures and policies.

Requirements:

  • Previous experience in hotel cleaning or a related field.
  • Excellent leadership and communication skills to motivate and guide a team.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and ability to maintain high standards.
  • Flexibility to work varied shifts, including evenings and weekends.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career development and professional growth.
  • Collaborative and supportive work environment.
  • Discounts on hotel stays and other IHG benefits.

About voco:

voco is a hotel brand that offers a unique blend of style, comfort, and convenience. Our hotels are designed to provide a warm and welcoming atmosphere, with a focus on exceptional service and attention to detail.