Reception Supervisor
3 weeks ago
Linton Lodge Oxford, a renowned hotel in the Best Western Signature Collection, is seeking a dedicated and proactive Reception Supervisor to lead our front desk team. This is an exceptional opportunity for a customer-focused and organized individual to contribute to the exceptional guest experience at our hotel.
Key Responsibilities:- Oversee Front Desk Operations: Supervise the reception team, ensuring compliance with Front Office Standard Operating Procedures (SOPs), including quality assurance (QA) standards. Manage check-ins, check-outs, and guest inquiries efficiently.
- Customer Care: Deliver exceptional guest service by handling requests, resolving complaints promptly, and ensuring guest satisfaction. Foster strong relationships with regular guests, the local community, and other departments.
- Team Leadership: Train, mentor, and guide the reception team, ensuring they understand their roles, responsibilities, and align with the hotel's goals. Conduct regular performance evaluations and support staff development.
- Administrative Support: Complete all front desk administrative tasks, including billing accuracy, managing cash handling procedures, and maintaining comprehensive handovers between shifts. Ensure proper record-keeping and adherence to hotel policies.
- Collaboration: Work closely with other departments, such as Housekeeping and Reservations, to ensure seamless service delivery and a cohesive guest experience. Coordinate with the Deputy General Manager on sales and marketing initiatives.
- Sales Support: Promote hotel services and amenities to enhance guest satisfaction and contribute to upselling efforts. Identify potential sales leads and support the achievement of sales targets, including the BW Reward programme.
- Legal and Safety Compliance: Ensure compliance with health, safety, and fire procedures. Participate in and oversee regular training for the front office team, maintaining high standards of workplace safety and cleanliness.
- 1+ years of experience in a supervisory role within hotel reception or a related customer service field.
- Strong leadership and communication skills with a passion for guest service.
- Proficiency in hotel property management systems.
- Flexibility to work shifts, including evenings, weekends, and holidays as required.
- A commitment to delivering high standards of service and contributing to the hotel's success.
- Be part of a reputable hotel recognized for its commitment to quality and guest satisfaction.
- Competitive salary and attractive benefits package.
- Opportunities for career progression within the hospitality industry.
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Reception Supervisor
2 weeks ago
Oxford, Oxfordshire, United Kingdom Linton Lodge Hotel Full timeJob Title: Reception SupervisorLinton Lodge Oxford, a reputable hotel, is seeking a dedicated and proactive Reception Supervisor to lead our front desk team.Key Responsibilities:Oversee Front Desk Operations: Supervise the reception team, ensuring compliance with Front Office Standard Operating Procedures (SOPs), including quality assurance (QA)...
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Reception Supervisor
3 weeks ago
Oxford, Oxfordshire, United Kingdom Linton Lodge Hotel Full timeJob Title: Reception SupervisorLinton Lodge Oxford, a renowned hotel in the Best Western Signature Collection, is seeking a dedicated and proactive Reception Supervisor to lead our front desk team. This is an excellent opportunity for a customer-focused and organized individual to contribute to the exceptional guest experience at our hotel.Key...
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Reception Supervisor
3 weeks ago
Oxford, Oxfordshire, United Kingdom Linton Lodge Hotel Full timeJob Title: Reception SupervisorLinton Lodge Oxford, a renowned hotel in the Best Western Signature Collection, is seeking a dedicated and proactive Reception Supervisor to lead our front desk team. This is an excellent opportunity for a customer-focused and organized individual to contribute to the exceptional guest experience at our hotel.Key...
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Reception Supervisor
4 weeks ago
Oxford, Oxfordshire, United Kingdom Linton Lodge Hotel Full timeJob Title: Reception SupervisorLinton Lodge Oxford, a renowned hotel in the Best Western Signature Collection, is seeking a dedicated and proactive Reception Supervisor to lead our front desk team. This is an excellent opportunity for a customer-focused and organized individual to contribute to the exceptional guest experience at our hotel.Key...
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Reception Supervisor
4 weeks ago
Oxford, Oxfordshire, United Kingdom Linton Lodge Hotel Full timeJob Title: Reception SupervisorLinton Lodge Oxford, a renowned hotel in the Best Western Signature Collection, is seeking a dedicated and proactive Reception Supervisor to lead our front desk team. This is an excellent opportunity for a customer-focused and organized individual to contribute to the exceptional guest experience at our hotel.Key...
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Reception Supervisor
4 days ago
Oxford, Oxfordshire, United Kingdom Linton Lodge Hotel Full timeJob DetailsLinton Lodge Oxford is a Member of Best Western Signature Collection, seeking a skilled Reception Supervisor to oversee the front desk operations. The ideal candidate will be responsible for leading the reception team, ensuring seamless guest experiences, and maintaining high standards of customer service.Key ResponsibilitiesTeam Leadership:...
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Reception Team Lead
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Oxford, Oxfordshire, United Kingdom Linton Lodge Hotel Full timeJob Title: Reception SupervisorJob Summary: We are seeking a dedicated and proactive Reception Supervisor to lead our front desk team at Linton Lodge Oxford.Key Responsibilities:Front Desk Operations: Supervise the reception team, ensuring compliance with Front Office Standard Operating Procedures (SOPs), including quality assurance (QA) standards. Manage...
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Front Desk Team Lead
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Oxford, Oxfordshire, United Kingdom Linton Lodge Hotel Full time**Job Title:** Reception SupervisorLinton Lodge Oxford, part of the Best Western Signature Collection, is seeking a dedicated and proactive Reception Supervisor to lead our front desk team. This is a fantastic opportunity for a customer-focused and organised individual to contribute to the exceptional guest experience at our hotel.**Key...
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Oxford, Oxfordshire, United Kingdom Oxford University Hospitals Full time{"title": "Outpatient Reception Supervisor", "subtitle": "Join our team and make a difference in patient care", "content": "Job OverviewWe are seeking a highly motivated and organized individual to supervise our outpatient reception team. As a key member of our team, you will be responsible for ensuring the smooth operation of our reception service,...
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Oxford, Oxfordshire, United Kingdom Oxford University Hospitals Full time{"title": "Outpatient Reception Supervisor", "subtitle": "Join our team and make a difference in patient care", "content": "Job OverviewWe are seeking a highly motivated and organized individual to supervise our outpatient reception team. As a key member of our team, you will be responsible for ensuring the smooth operation of our reception service,...
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