Customer Insights Manager

6 days ago


Halifax, Calderdale, United Kingdom Pontoon Full time

About the Role:

Pontoon is seeking a highly skilled Customer Analysis Manager to join our team. As a key member of our organization, you will play a crucial role in supporting the Chief Marketing Officer (CMO) and Change and Tech Decom Labs teams.

About the Team:

You will be part of a dynamic team that is dedicated to improving and developing operational resilience capabilities. Our client is a leading organization in the banking industry, focusing on delivering exceptional customer experiences and driving business growth.

About the Job:

  • Work closely with customers and Product Owners to ensure the successful delivery of ongoing projects.
  • Strong experience and ability to independently analyze data using predetermined tools, methods, and formats to drive problem-solving and provide meaningful outputs.
  • Proficiency in Agile methodologies and familiarity with Agile processes such as Backlog Refinement, Retrospective, and Sprint Review.
  • Demonstrated ability to collaborate with senior stakeholders and partners, building and maintaining long-term relationships.
  • Experience leading a small team of CJMs, providing coaching and mentoring support.
  • Passion for analysis and a knack for applying analysis techniques to drive beneficial outcomes.

About Pontoon:

Pontoon is an employment consultancy that is committed to supporting personal development and providing a collaborative environment where learning and sharing best practices are encouraged. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more.



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