Customer Insights Manager
6 days ago
About the Role:
Pontoon is seeking a highly skilled Customer Analysis Manager to join our team. As a key member of our organization, you will play a crucial role in supporting the Chief Marketing Officer (CMO) and Change and Tech Decom Labs teams.
About the Team:
You will be part of a dynamic team that is dedicated to improving and developing operational resilience capabilities. Our client is a leading organization in the banking industry, focusing on delivering exceptional customer experiences and driving business growth.
About the Job:
- Work closely with customers and Product Owners to ensure the successful delivery of ongoing projects.
- Strong experience and ability to independently analyze data using predetermined tools, methods, and formats to drive problem-solving and provide meaningful outputs.
- Proficiency in Agile methodologies and familiarity with Agile processes such as Backlog Refinement, Retrospective, and Sprint Review.
- Demonstrated ability to collaborate with senior stakeholders and partners, building and maintaining long-term relationships.
- Experience leading a small team of CJMs, providing coaching and mentoring support.
- Passion for analysis and a knack for applying analysis techniques to drive beneficial outcomes.
About Pontoon:
Pontoon is an employment consultancy that is committed to supporting personal development and providing a collaborative environment where learning and sharing best practices are encouraged. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more.
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6 days ago
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