Customer Experience Coordinator
7 days ago
Job Title: Customer Service Manager Temp
About the Role:
We are seeking a highly skilled Customer Service Manager to join our team at Elevation Recruitment Group. As a key member of our team, you will be responsible for managing, training, and mentoring our Customer Service team to deliver exceptional customer experiences.
Key Responsibilities:
- Coordinating with Commercial and Sales teams to enhance customer satisfaction
- Setting and monitoring KPIs, and reporting on team performance
- Developing and implementing customer service strategies to drive business growth
- Providing coaching and guidance to team members to improve customer service skills
- Collaborating with other departments to ensure seamless customer service delivery
Requirements:
- Strong communication and customer service management experience
- Knowledge of customer service in a manufacturing environment
- Attention to detail, organisational skills, and proficiency in Microsoft Office
What We Offer:
We offer a competitive salary and benefits package, including pension and holiday entitlement. If you are a motivated and experienced customer service professional looking for a new challenge, please apply today.
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