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Customer Service Team Lead

2 months ago

Halifax, Calderdale, United Kingdom Elevation Recruitment Group Full time £35,000 - £45,000

Job Title: Customer Service Manager Temp

Job Summary:

We are seeking a highly skilled Customer Service Manager to join our team at Elevation Recruitment Group. As a key member of our team, you will be responsible for managing, training, and mentoring our Customer Service team to deliver exceptional customer experiences.

Key Responsibilities:

  • Coordinating with Commercial and Sales teams to enhance customer satisfaction
  • Setting and monitoring KPIs, and reporting on team performance
  • Developing and implementing customer service strategies to drive business growth
  • Providing coaching and guidance to team members to improve their customer service skills
  • Collaborating with other departments to ensure seamless customer service delivery

Requirements:

  • Strong communication and customer service management experience
  • Knowledge of customer service in a manufacturing environment
  • Attention to detail, organisational skills, and proficiency in Microsoft Office

What We Offer:

We offer a competitive salary and benefits package, including pension and holiday entitlement. If you are a motivated and experienced customer service professional looking for a new challenge, please apply today.