Service Experience Lead
2 weeks ago
About the Role
We are seeking a talented Service Experience Lead to join our team at Lloyds Banking Group. As a key member of our design community, you will play a crucial role in shaping the financial services of the future.
Key Responsibilities
- Develop and implement design strategies that drive business growth and customer satisfaction
- Lead cross-functional teams to design and deliver seamless customer experiences
- Collaborate with stakeholders to identify and prioritize design opportunities
- Conduct research and analysis to inform design decisions
- Communicate design solutions and strategies to senior stakeholders
What You'll Need
- Proven experience in design leadership and strategy development
- Strong understanding of customer experience design principles and practices
- Excellent communication and interpersonal skills
- Able to work effectively in a fast-paced, agile environment
- Strong analytical and problem-solving skills
About Us
Lloyds Banking Group is committed to creating a values-led culture and building a workforce that reflects the diversity of our customers and communities. We offer a wide range of benefits, including a generous pension contribution, share schemes, and a range of wellbeing initiatives.
Join Our Community
At Lloyds Banking Group, you'll have the opportunity to learn, grow, and thrive in a dynamic and inclusive environment. We're excited to hear from you and learn more about your experience and qualifications.
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