Night Shift Team Lead
4 weeks ago
About the Role
We are seeking a highly skilled and experienced Night Shift Team Lead to join our Contact Centre team. As a Night Shift Team Lead, you will be responsible for managing and motivating a team of customer service representatives to deliver exceptional service to our clients.
Key Responsibilities
- Manage and motivate a team of customer service representatives to deliver exceptional service to our clients.
- Act as a point of escalation for any client and customer issues.
- Manage and take action on high volume enquiries, managing client expectations at all times.
- Provide strong direction and coaching to team members to ensure they meet their performance targets.
- Identify training needs and plan accordingly.
- Report and provide updates on team performance to the Operations Team Manager.
Requirements
- Excellent written and verbal communication skills.
- Able to manage own time and workload of others.
- Ability to understand performance needs and coach individuals.
What We Offer
- 33 days holiday (including bank holidays).
- Personal health cash plan – claim back the cost of things like dentist and optical check ups.
- Enhanced maternity / paternity / adoption / shared parental pay.
- Life assurance: three times basic salary.
- Free breakfasts and fruit.
- Birthday surprise for everybody.
About Us
At Activate Group Limited, we are committed to providing exceptional service to our clients. We are a dynamic and growing company that values our team members and provides opportunities for career development.
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