HR Contact Team Lead
2 weeks ago
About the Role
We are seeking an experienced HR Contact Team Lead to join our team at Biffa Waste Services. As a key member of our HR function, you will be responsible for leading the development of our contact strategy, managing the HR Contact Team, and ensuring the delivery of efficient and effective services to internal and external customers.
Key Responsibilities
- Lead the Development of the Contact Strategy
- Determine the appropriate channels for business support and evolve services that provide added value from the Enterprise Service Centre (ESC).
- Manage the HR Contact Team
- Lead, manage, motivate, and develop the HR Contact Team to deliver high standards of work and to be the trusted point of contact for all types of HR queries.
- Deal with Escalated and/or Complex Queries
- Investigate and handle escalated and/or complex queries or complaints requiring sensitive handling.
- Provide Coaching and Guidance
- As the professional HR expert in the team, provide coaching and guidance in relation to HR policy, procedures, systems, and processes.
- Plan Resources and Manage Work Allocation
- Plan resources and manage work allocation to ensure day-to-day, peak activities, and events are properly supported.
- Devise and Manage Outbound Contacts
- Devise, plan, and manage outbound contacts, which are intended to be an added-value HR service, ensuring the team provides an engaging experience to prospective, new, and existing Biffa employees.
- Conduct Regular Team Meetings and Huddles
- Conduct regular team meetings, huddles, and individual 121's, ensuring effective communications and engagement with all team members and providing direction.
- Develop and Maintain SLAs and KPIs
- Develop and maintain appropriate Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) in order to measure and monitor team performance.
- Ensure Customer Handling and Query Management Procedures
- Ensure customer handling and query management procedures are properly documented, maintaining a knowledge base of relevant resources.
- Conduct Regular Reviews of Cases, Emails, Calls, and Chats
- Conduct regular reviews of cases, emails, calls, and chats to ensure required quality standards are being met and identify any areas for improvement.
- Develop Appropriate Content for HR Business Communications
- Develop appropriate content for HR business communications, including ServiceNow quick messages, and content for other business communication channels, partnering with HR and communications colleagues to ensure consistency of tone and message.
- Drive the Development of Feedback Mechanisms
- Drive the development of feedback mechanisms to ensure the voice of the customer is heard in the development of HR Contact Team services.
Our Essential Requirements
- Strong People Management Skills
- Strong people management skills, with demonstrable experience of supervising or leading a team.
- Experience of Working within a Large and Diverse Organisation
- Experience of working within a large and diverse organisation.
- Robust Knowledge and Experience of Human Resources Processes
- Robust knowledge and experience of human resources processes and best practices, gained in a fast-paced HR department.
- HR Systems Experience
- HR Systems experience and confident with all Microsoft Applications, including Excel, Word, and Outlook.
- Knowledge of Data Protection Regulations and Employment Law
- Knowledge of data protection regulations (GDPR) and employment law.
-
HR Contact Team Lead
4 days ago
High Wycombe, Buckinghamshire, United Kingdom Biffa Waste Services Full timeJob SummaryWe are seeking an experienced HR Contact Team Lead to join our team at Biffa Waste Services. As a key member of our HR department, you will be responsible for leading the development of our contact strategy, managing the HR Contact Team, and ensuring the delivery of efficient and effective services to internal and external customers.Key...
-
HR Contact Team Lead
4 days ago
High Wycombe, Buckinghamshire, United Kingdom Biffa Waste Services Full timeJob SummaryWe are seeking an experienced HR Contact Team Lead to join our team at Biffa Waste Services. As a key member of our HR department, you will be responsible for leading the development of our contact strategy, managing the HR Contact Team, and ensuring the delivery of efficient and effective services to internal and external customers.Key...
-
HR Contact Manager
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Biffa Waste Services Full timeAbout the RoleWe are seeking an experienced HR Contact Team Lead to join our team at Biffa Waste Services. As a key member of our HR Shared Services team, you will be responsible for leading the development of our contact strategy, managing and motivating the HR Contact Team, and ensuring the delivery of efficient and effective services to internal and...
-
Head of HR Operations
6 days ago
High Wycombe, Buckinghamshire, United Kingdom Biffa Waste Services Full timeJob DescriptionJob Title: HR Director - Contact Centre LeadJob Summary:We are seeking an experienced HR Director to lead our Contact Centre team, responsible for delivering efficient and effective services to internal and external customers. The successful candidate will develop and implement a strategy to develop the team to become the trusted single point...
-
Lead HR Business Strategist
3 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Oxford Instruments Plc Full timeOxford Instruments is a prominent organization specializing in advanced tools and systems for research and industrial applications. Established in 1959, we focus on the design, production, and support of a variety of scientific instruments and solutions. Our mission is to expedite the innovations that pave the way for a brighter future globally. Our...
-
Lead HR Strategy Partner
3 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Oxford Instruments Plc Full timeOxford Instruments is a prominent organization specializing in advanced tools and systems for research and industrial applications. Established in 1959, we focus on the design, production, and support of a diverse range of scientific instruments and solutions. Our mission is to facilitate breakthroughs that contribute to a brighter future for our global...
-
HR Advisor
1 day ago
High Wycombe, Buckinghamshire, United Kingdom CleanEvent Services Ltd Full timeWe are seeking a skilled Human Resources Advisor to join our team at CleanEvent Services Ltd. This is an exciting opportunity to work with a well-established company in the facility services sector.About Us:CleanEvent Services Ltd is a leading provider of soft services and security services to the sporting, leisure, and healthcare industry.Job Summary:The HR...
-
HR Advisor
1 day ago
High Wycombe, Buckinghamshire, United Kingdom CleanEvent Services Ltd Full timeWe are seeking a skilled Human Resources Advisor to join our team at CleanEvent Services Ltd. This is an exciting opportunity to work with a well-established company in the facility services sector.About Us:CleanEvent Services Ltd is a leading provider of soft services and security services to the sporting, leisure, and healthcare industry.Job Summary:The HR...
-
HR Support Specialist
4 days ago
High Wycombe, Buckinghamshire, United Kingdom Biffa Waste Services Full timeAbout the RoleBiffa Waste Services is seeking a highly organized and detail-oriented Human Resources Assistant to join our Employee Services team. As an HR Assistant, you will provide administrative support to operational colleagues across the country, handling HR and payroll data, processing transactions, and providing HR guidance and advice.Key...
-
HR Support Specialist
5 days ago
High Wycombe, Buckinghamshire, United Kingdom Biffa Waste Services Full timeAbout the RoleBiffa Waste Services is seeking a highly organized and detail-oriented Human Resources Assistant to join our Employee Services team. As an HR Assistant, you will provide administrative support to operational colleagues across the country, handling HR and payroll data, processing transactions, and providing HR guidance and advice.Key...
-
HR Administrator
4 days ago
High Wycombe, Buckinghamshire, United Kingdom Biffa Waste Services Full timeJob Summary:The HR Administrator will provide administrative support to the Employee Services function, ensuring effective and timely human resources services to internal and external clients. The successful candidate will maintain a high level of customer service while ensuring compliance with company operating procedures.Key Responsibilities:Provide first...
-
HR Administrator
3 days ago
High Wycombe, Buckinghamshire, United Kingdom Biffa Waste Services Full timeJob Summary:The HR Administrator will provide administrative support to the Employee Services function, ensuring effective and timely human resources services to internal and external clients. The successful candidate will maintain a high level of customer service while ensuring compliance with company operating procedures.Key Responsibilities:Provide first...
-
HR Administrator
3 days ago
High Wycombe, Buckinghamshire, United Kingdom Bucks and Berks Recruitment Full timeJob Summary:Bucks and Berks Recruitment is seeking a highly organized and detail-oriented HR Administrator to join our team on a temporary basis. As an HR Administrator, you will play a crucial role in supporting our HR team with administrative tasks, ensuring the smooth operation of our recruitment process.Key Responsibilities:Onboarding and Administration:...
-
HR Administrator
3 days ago
High Wycombe, Buckinghamshire, United Kingdom Bucks and Berks Recruitment Full timeJob Summary:Bucks and Berks Recruitment is seeking a highly organized and detail-oriented HR Administrator to join our team on a temporary basis. As an HR Administrator, you will play a crucial role in supporting our HR team with administrative tasks, ensuring the smooth operation of our recruitment process.Key Responsibilities:Onboarding and Administration:...
-
HR Administrative Assistant
6 days ago
High Wycombe, Buckinghamshire, United Kingdom Biffa Waste Services Full timeThe HR Administrator plays a vital role in the Employee Services function, providing expert, accurate, and timely human resources administrative support to all internal and external clients. Key responsibilities include:Providing guidance and interpretation of Company policies and proceduresDatabase administration, ensuring the maintenance of accurate...
-
Senior HR Business Partner
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Oxford Instruments Plc Full timeAbout the RoleOxford Instruments Plc is a leading company in the field of high-tech tools and systems for research and industry. As a Senior HR Business Partner, you will play a key role in implementing our Materials Analysis strategy and leading change and transformation within the organization.Key ResponsibilitiesDeliver effective and professional HR...
-
HR Administrator
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Biffa Waste Services Full timeAbout the RoleThe HR Administrator works within the Employee Services function, providing effective, accurate, and timely human resources administrative support to all internal and external clients. You will maintain a high level of customer service while ensuring compliance with company operating procedures.Your Key ResponsibilitiesAct as the first point of...
-
HR Business Partner
4 days ago
High Wycombe, Buckinghamshire, United Kingdom Oxford Instruments Full timeAbout Oxford InstrumentsOxford Instruments is a leading company in the field of high-tech tools and systems for research and industry. Founded in 1959, we specialize in the design, manufacture, and support of various scientific instruments and solutions. Our purpose is to accelerate the breakthroughs that create a brighter future for our world. Our...
-
HR Business Partner
5 days ago
High Wycombe, Buckinghamshire, United Kingdom Oxford Instruments Full timeAbout Oxford InstrumentsOxford Instruments is a leading company in the field of high-tech tools and systems for research and industry. Founded in 1959, we specialize in the design, manufacture, and support of various scientific instruments and solutions. Our purpose is to accelerate the breakthroughs that create a brighter future for our world. Our...
-
Group HR Manager
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom KE Hotels (Head Office) Full timeGROUP HR MANAGER - STRATEGIC LEADERAbout the RoleThe Group HR Manager - Strategic Leader will play a key role in driving the human resources strategy for KE Hotels (Head Office), ensuring alignment with the company's overall business objectives. This is an exciting opportunity for a seasoned HR professional to join our team and contribute to the success of...
