Technical Support Specialist

7 days ago

Egham, Surrey, United Kingdom Layka Recruitment Full time

Job Summary:

Layka Recruitment is seeking an experienced Technical Administrator to join our client's team in Egham. As a key member of the team, you will be responsible for providing administrative support to the Sales, Dispatch, and Invoicing teams.

Key Responsibilities:

  • Data Management: Ensure accurate and timely data entry and cleaning in SAGE 200, our Enterprise Resource Planning (ERP) software.
  • Office Administration: Provide flexible administrative support, including answering phone calls, assisting field engineers, and supporting the Contracts Team and customer queries.
  • Order Processing: Prepare quotes and process small parts orders from customers, and issue invoices.
  • Order Fulfillment: Process sales orders from Contracts Managers, including registering orders, creating quotes, completing order acknowledgments, issuing delivery notes, and invoicing.
  • Service and Maintenance: Process service and maintenance cases on Sicon.
  • Return Management: Process RMAs (Returned for repair, warranty, or service).
  • Inventory Management: Book out stock against contracts where applicable and assist with stock keeping precision.
  • Customer Support: Investigate customer queries through to resolution.

Working Hours: Monday to Friday, 08:45 - 17:15, with a 4pm finish on Fridays.

Requirements: Due to the location, your own transport is essential.

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