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IT Support Specialist
2 months ago
Job Title: IT Support Specialist
Job Type: Full-Time, Permanent
Location: Egham, Surrey with Hybrid Working
Salary: up to £34,000 per annum (depending on experience) + Benefits
Job Overview:
We are seeking an experienced IT Support Specialist to join our team at AWD online. As an IT Support Specialist, you will be responsible for providing technical support to our clients and ensuring that our IT systems are running smoothly.
Key Responsibilities:
- Provide technical support to clients via phone, email, and in-person
- Troubleshoot and resolve technical issues with computer hardware, software, and networks
- Install and configure computer hardware and software
- Perform routine maintenance tasks to ensure system uptime and performance
- Develop and maintain technical documentation and knowledge base
- Collaborate with other teams to resolve complex technical issues
Requirements:
- Proven experience in IT support roles
- Practical experience with internet and network security protocols
- Problem-solving skills
- Technical documentation skills
- Organisational and interpersonal skills
- Experience working with IT support ticketing systems
- Experience of working with Microsoft Windows 7/8/10 desktop operating systems
- Windows Server operating systems
- Shared Storage
- Microsoft Office 365
- Microsoft Azure
- Keen to learn and develop skills on applications used within the industry
- Basic troubleshooting experience of networking devices: Firewalls and Switches - ideally Cisco
- Experience of implementing planned changes to the relevant support technology under change control
- Experience of resolving issues with wireless solutions
Benefits:
- Company Pension
- Private Health Care
- Life Assurance
- Holiday Plus Scheme
- PHI (Permanent Health Insurance Scheme)
- Enhanced Maternity Pay
- Long Service Award
- Cycle to Work Scheme
- Employee Assistance Programme
- Eye Care Voucher Scheme
