IT Support Specialist

2 months ago

Egham, Surrey, United Kingdom AWD online Full time

Job Title: IT Support Specialist

Job Type: Full-Time, Permanent

Location: Egham, Surrey with Hybrid Working

Salary: up to £34,000 per annum (depending on experience) + Benefits

Job Description:

We are seeking an experienced IT Support Specialist to join our team at AWD online. As an IT Support Specialist, you will be responsible for providing technical support to our employees, ensuring that our information technology systems work effectively.

Key Responsibilities:

  • Provide first-line technical support to employees, resolving network, hardware, and software issues.
  • Install, configure, and modify IT hardware and software, ensuring that systems are ready for use and operating safely and correctly.
  • Perform basic server diagnostic routines and ensure server backup policies are working and maintained.
  • Assist users throughout the UK with any other branch software or hardware problems where possible.
  • Troubleshoot and resolve escalated issues with Microsoft 365 operating systems.

Requirements:

  • Proven work experience in IT support roles.
  • Practical experience with internet and network security protocols.
  • Experience working with an IT support ticketing system.
  • Experience of working with Microsoft Windows 7/8/10 desktop operating systems, Windows Server operating systems, Microsoft Office 365, and Microsoft Azure.
  • Basic troubleshooting experience of networking devices.

Benefits:

  • Company Pension.
  • Private Health Care.
  • Life Assurance.
  • Holiday Plus Scheme.
  • PHI (Permanent Health Insurance Scheme).
  • Enhanced Maternity Pay.
  • Long Service Award.
  • Cycle to Work Scheme.
  • Employee Assistance Programme.
  • Eye Care Voucher Scheme.

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