Technical Support Specialist

4 days ago

Egham, Surrey, United Kingdom Proactive Appointments Full time

Job Summary

We are seeking a skilled Technical Support Specialist to join our team at Proactive Appointments Limited. As a key member of our support team, you will be responsible for providing exceptional front-end support to our clients.

Key Responsibilities

  • Provide technical support for front-end issues, including JavaScript, CSS, and XML
  • Collaborate with our development team to resolve complex web application issues
  • Develop and maintain strong customer relationships through excellent communication and problem-solving skills
  • Log and track support cases, ensuring timely follow-up and resolution
  • Participate in ongoing training and professional development to stay up-to-date with industry trends and best practices

Requirements

  • Proven experience in front-end support, with a strong understanding of JavaScript, CSS, and XML
  • Excellent customer-facing skills, with the ability to communicate complex technical information in a clear and concise manner
  • Strong problem-solving skills, with the ability to analyze and resolve complex technical issues
  • Experience with ITIL and logging support cases
  • Strong phone manner and ability to work in a hybrid environment

What We Offer

  • A dynamic and supportive work environment
  • Ongoing training and professional development opportunities
  • A competitive salary and benefits package

Equal Opportunities Employer

Proactive Appointments Limited is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and are proud to be an equal opportunities employer.

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