Technical Support Specialist
1 day ago
Job Summary
We are seeking a skilled Technical Support Specialist to join our team at Proactive Appointments Limited. As a key member of our support team, you will be responsible for providing exceptional front-end support to our clients.
Key Responsibilities
- Provide technical support for front-end issues, including JavaScript, CSS, and XML
- Collaborate with our development team to resolve complex web application issues
- Develop and maintain strong customer relationships through excellent communication and problem-solving skills
- Log and track support cases, ensuring timely follow-up and resolution
- Participate in ongoing training and professional development to stay up-to-date with industry trends and best practices
Requirements
- Proven experience in front-end support, with a strong understanding of JavaScript, CSS, and XML
- Excellent customer-facing skills, with the ability to communicate complex technical information in a clear and concise manner
- Strong problem-solving skills, with the ability to analyze and resolve complex technical issues
- Experience with ITIL and logging support cases
- ReactJS or Angular JS experience is a plus
What We Offer
As a Technical Support Specialist at Proactive Appointments Limited, you will have the opportunity to work with a dynamic and supportive team, with a focus on delivering exceptional customer service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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