Client Services Coordinator

3 weeks ago

London, Greater London, United Kingdom Alarm Communications Limited Full time

Service Coordinator – London Fields

Alarm Communications Limited is a prominent organization specializing in fire safety, commercial security, and building management systems. Our clientele includes a range of prestigious structures and landmarks, such as luxury hotels, sports venues, and educational institutions throughout Greater London. We are seeking to fill the position of Service Coordinator at our Griffin Fire location in London Fields.

Compensation – Up to £29,000 per annum based on experience

Benefits – Comprehensive pension, life assurance, and additional perks.

Role Overview

The Service Coordinator will collaborate closely with our Customer Services Team. A strong emphasis on accuracy and the ability to meet deadlines is crucial for this role.

  • Delivering high-quality inbound and outbound communication via phone and email
  • Responding promptly and positively to client inquiries
  • Managing customer concerns and requests
  • Processing orders, returns, and exchanges through email and phone
  • Working alongside the Operations Team to enhance customer satisfaction
  • Invoicing and quoting based on engineer assessments
  • Handling sales and purchase invoice processing
  • Coordinating maintenance and urgent service tasks
  • Client invoicing
  • Engaging in various project work as needed

Candidate Profile

We are looking for individuals who embody the values of Alarm Communications, aiming to create safe and sustainable environments that positively impact our colleagues, clients, and communities. The ideal candidate will possess:

  • A strong attention to detail
  • Demonstrated ability to work autonomously
  • Proven track record of meeting business deadlines
  • Effective communication skills for liaising with colleagues and external stakeholders
  • A minimum of two years' relevant experience in a similar capacity
  • Five or more GCSEs, including maths and English at a minimum of 'C' grade
  • Proficiency in Microsoft Excel and Word
  • Capability to adhere to tight deadlines and month-end financial cut-off dates
  • Residence in London

Employee Benefits

At Alarm Communications, we understand the importance of fairly compensating our employees. Our remuneration packages are designed to meet the demands of a challenging economic environment, offering benefits and incentives that support the diverse needs of our workforce.

  • Base Salary – Up to £29,000 per annum based on experience
  • Nest Pension Scheme
  • Life Assurance equivalent to 4x Salary
  • 20 Days Paid Leave plus Bank Holidays
  • Additional Day off for each completed year of service (up to 25 days)
  • Extra Holiday for Birthdays
  • Referral Bonus Scheme – up to £1,000 per successful referral
  • Mental Health and Well-being Program
  • Employee Recognition Initiatives
  • Opportunities for professional development and advancement

About Alarm Communications

We are a focused regional business that provides tailored and responsive services with dedicated attention to our clients. Being part of a larger group within the Fire Protection, Security, and Building Management Systems sector allows us to share best practices, training resources, and expertise for continuous improvement across the industry.

Commitment to Diversity

We strive to foster a diverse and inclusive workplace, encouraging all employees to express their individuality. We celebrate uniqueness and believe that an inclusive culture enhances our ability to serve our customers effectively. We are dedicated to supporting equal opportunities and will accommodate any reasonable adjustments needed during the recruitment process.

Right to Work

We regret to inform that we cannot provide Right to Work Sponsorship. Applications from individuals without the Right to Work in the UK or those requiring assistance to extend their current Right to Work status cannot be considered.

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