Customer Service Representative
2 days ago
About the Role
We are seeking a highly skilled and customer-focused Customer Service Specialist to join our Global Support Centre team in Peterborough. As a key member of our team, you will be responsible for providing exceptional customer service to our corporate branch network and customers.
Key Responsibilities
- Manage inbound calls and emails with excellent customer service and resolve queries in a timely manner
- Provide excellent relationship management and support branch/customer query investigations and resolution
- Ensure GDPR and financial regulation standards are adhered to
- Identify customer needs, clarify information, and handle enquiries effectively
- Provide great customer service to individuals with a calm and professional manner
- Deliver on targets such as compliance, customer satisfaction, and call handling times
About You
- Experience in a customer service environment is preferable but not essential
- Strong phone and verbal communication skills along with active listening
- Call centre or retail sales experience is advantageous
- Confident telephone manner
- Numerical skills (numerical testing in interview process)
- IT skills
What We Offer
- Company pension scheme
- Holiday – 25 days plus bank holidays
- Employee discount platform with Everyday Rewards by Bupa
- Employee assistance programme
About Travelex
We are one of the market leading specialist providers of foreign exchange. Founded in 1976, we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.
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