Service Coordinator
24 hours ago
We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Randstad Sourceright. As a Service Coordinator, you will be responsible for managing phone calls, faults, appointment booking for engineers, emails, and queries as they come in.
Key Responsibilities:
- Manage various emails that come into the mailbox and action according to the relevant contract or customer and respond in a professional manner.
- Monitoring of fault management systems and interfaces
- Take calls from various phone queues including customers, staff, members of public and switchboard calls.
- Assist local field management with contract queries and admin tasks.
- Carry out business and local targets set by SOC Management, ensuring any administration or mandatory training is carried out by the required date.
Requirements:
- PC skills are essential and ideally experience of using Outlook, Word and Excel is desirable.
- Ability to work as part of a team as well as independently and the ability to organize yourself and prioritize is key for this role.
Working Hours:
The rotation is an average of 29 hour a week over a 3/4 week period so some weeks may be more and some less hours with shifts ranging between 6 hours and 11 hours in length. Our rota is built to allow a number of days off between each set of shifts.
Once fully trained, a week of day shifts every 4 weeks will be incorporated. We offer a hybrid way of working, however whilst training you would need to be on site in our office in Poole. Once trained and if you have the appropriate set up as per DSE you will have the opportunity to work from home for half of each set of shifts.
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Broadstone, Dorset, United Kingdom Randstad Sourceright Full timeJob Title: Service CoordinatorRandstad Sourceright is currently recruiting for a Service Coordinator on behalf of a global leader in the market of Intelligent Transport Systems (ITS).Job SummaryWe are seeking a highly organized and detail-oriented Service Coordinator to join our team. As a Service Coordinator, you will be responsible for managing phone...
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