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Service Coordinator

2 months ago

Broadstone, United Kingdom Randstad Sourceright Full time
Job Title: Service Coordinator

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Randstad Sourceright. As a Service Coordinator, you will be responsible for managing phone calls, faults, appointment booking for engineers, emails, and queries as they come in.

Key Responsibilities:
  • Manage various emails that come into the mailbox and action according to the relevant contract or customer and respond in a professional manner.
  • Monitor fault management systems and interfaces.
  • Take calls from various phone queues including customers, staff, members of the public, and switchboard calls.
  • Assist local field management with contract queries and admin tasks.
  • Follow a daily schedule to ensure operation of SOC tasks are completed and acknowledged.
  • Manage your own set tasks while also supporting team members with their tasks when required.
  • Carry out business and local targets set by SOC Management, ensuring any administration or mandatory training is carried out by the required date.
Requirements:
  • PC skills are essential and ideally experience of using Outlook, Word, and Excel is desirable.
  • Excellent communication skills both verbal and written are essential.
  • Good attention to detail along with the ability to remain composed when working under pressure is essential.
About Us:

We are a 24/7 Operations Centre and as this is a night and shift-based role, applicants should be able to work on a shift basis which will include night working over various shifts which will include weekends and bank holidays.

Our rota is built to allow a number of days off between each set of shifts. Once fully trained, a week of day shifts every 4 weeks will be incorporated. We offer a hybrid way of working, however, whilst training you would need to be on site in our office in Poole.

Once trained and if you have the appropriate set up as per DSE, you will have the opportunity to work from home for half of each set of shifts.