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Customer Onboarding Specialist

2 months ago

Peterborough, Peterborough, United Kingdom SALESAMP LIMITED Full time
About the Role

We are seeking a highly skilled Customer Onboarding Manager to join our team at SALESAMP LIMITED. As a key member of our organization, you will play a critical role in ensuring the smooth onboarding and implementation of our clients.

Key Responsibilities
  • Develop and maintain strong relationships with our clients to understand their needs and workflows.
  • Provide exceptional support and guidance to clients throughout the onboarding process.
  • Identify opportunities for process improvements and implement changes to enhance the client experience.
  • Collaborate with cross-functional teams, including sales, marketing, and product, to ensure seamless integration and support.
  • Design and deliver training sessions to clients, both in-person and virtually.
Requirements
  • Proven experience in the logistics sector, with a strong understanding of operations and transport planning.
  • Excellent communication and interpersonal skills, with the ability to build relationships quickly.
  • Empathy and ability to train non-technical users.
  • Self-motivated and able to work independently, with a strong sense of organization and prioritization.
  • Highly organized, proactive, and able to thrive in a fast-paced start-up culture.
  • Must have a valid driver's license and be able to work 100% remotely.
What We Offer
  • Competitive salary and car allowance.
  • A dynamic and inclusive team environment.
  • Opportunities for career growth and development in a rapidly expanding organization.