Customer Service Liaison

2 weeks ago


Peterborough, Peterborough, United Kingdom Akixi Full time
Job Summary

We are seeking a highly motivated and organized Customer Service Liaison to join our team at Akixi. As a key member of our Operations Department, you will be responsible for facilitating the onboarding process for new customers onto our internal systems. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

* Coordinate with Project Management Team to ensure seamless onboarding of new customers
* Communicate with customers via email and telephone in a professional manner
* Create new Service Providers in licensing systems, administer licenses, and manage license portal user requests
* Set up demo accounts as requested through the customer services portal
* Collaborate with support team to ensure customer-specific license requests are actioned

Requirements

* Proficient in Microsoft Excel, Word, and Outlook
* Excellent communication and customer service skills
* Strong time management and prioritization skills

About Us

Akixi is a leading provider of cloud-based real-time call and contact analytics software. We have a strong portfolio of over 7,000 active customer sites and have received industry recognition for our innovative solutions. As a member of our team, you will have the opportunity to work with a talented group of professionals and contribute to the success of our company.

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