Medical Services Liaison Specialist
4 weeks ago
We are seeking a skilled Clinical Customer Advisor to join our team at Brook Street. As a key member of our assessment and liaison team, you will play a crucial role in enhancing our health services by leveraging your medical practice experience and expertise in handling medical reports.
About the Role
As a Clinical Customer Advisor, you will work on complex issues, assess medical communications, and support the team's understanding of medical practices and terminology. Your key responsibilities will include:
- Analyzing and assessing health reports to ensure appropriate next steps
- Supporting customers through the hospital liaison process
- Assisting company-wide understanding of medical practices and terminology
- Influencing improvements in internal procedures
- Supporting the Medical Advisory Panel in service development
- Conducting root cause analysis for identified issues
- Producing reports for internal use and senior management
- Staying current with industry developments and their potential impacts
Ideal Candidate
We are looking for someone with:
- Experience in medical practice and working with medical reports
- Excellent verbal and written communication skills, especially with sensitive information
- Strong organizational and analytical skills
- Ability to handle multiple complex issues concurrently
- Familiarity with data analysis techniques
Benefits Package
We offer a competitive salary, pension scheme, attendance bonus, generous annual leave, and a range of other benefits, including free worldwide multi-trip travel insurance, cash benefits, and a commitment to employee learning and development.
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