Medical Services Liaison Specialist

4 weeks ago


Peterborough, Peterborough, United Kingdom Brook Street Full time
Job Description

We are seeking a skilled Clinical Customer Advisor to join our team at Brook Street. As a key member of our assessment and liaison team, you will play a crucial role in enhancing our health services by leveraging your medical practice experience and expertise in handling medical reports.

About the Role

As a Clinical Customer Advisor, you will work on complex issues, assess medical communications, and support the team's understanding of medical practices and terminology. Your key responsibilities will include:

  • Analyzing and assessing health reports to ensure appropriate next steps
  • Supporting customers through the hospital liaison process
  • Assisting company-wide understanding of medical practices and terminology
  • Influencing improvements in internal procedures
  • Supporting the Medical Advisory Panel in service development
  • Conducting root cause analysis for identified issues
  • Producing reports for internal use and senior management
  • Staying current with industry developments and their potential impacts

Ideal Candidate

We are looking for someone with:

  • Experience in medical practice and working with medical reports
  • Excellent verbal and written communication skills, especially with sensitive information
  • Strong organizational and analytical skills
  • Ability to handle multiple complex issues concurrently
  • Familiarity with data analysis techniques

Benefits Package

We offer a competitive salary, pension scheme, attendance bonus, generous annual leave, and a range of other benefits, including free worldwide multi-trip travel insurance, cash benefits, and a commitment to employee learning and development.



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