Medical Services Liaison Specialist

4 weeks ago


Peterborough, Peterborough, United Kingdom Brook Street Full time

Clinical Customer Advisor Opportunity

We are seeking an experienced Health Services Advisor to join our growing assessment and liaison team at Brook Street.

About the Role

As a Clinical Customer Advisor, you will play a crucial role in enhancing our health services by leveraging your medical practice experience and expertise in handling medical reports.

Key Responsibilities

  • Analyze and assess health reports to ensure appropriate next steps
  • Support customers through the hospital liaison process
  • Assist in the company-wide understanding of medical practices and terminology
  • Influence improvements in internal procedures
  • Support the Medical Advisory Panel in service development
  • Conduct root cause analysis for identified issues
  • Produce reports for internal use and senior management
  • Stay current with industry developments and their potential impacts

Ideal Candidate

We are looking for someone with:

  • Experience in medical practice and working with medical reports
  • Excellent verbal and written communication skills, especially with sensitive information
  • Strong organizational and analytical skills
  • Ability to handle multiple complex issues concurrently
  • Familiarity with data analysis techniques

Benefits Package

  • Competitive salary (£27,000 - £33,000)
  • Pension scheme
  • Attendance bonus
  • Generous annual leave, including additional family days
  • Free worldwide multi-trip travel insurance (discounted for family members)
  • Cash benefits linked to personal accident, life cover, and critical illness
  • Monthly employee rewards scheme
  • Commitment to employee learning and development
  • Access to wellbeing services and discount schemes
  • Free tea, coffee, and fresh fruit
  • Friendly working environment

About Us

We are a professional, driven, and grounded team that values a fun working environment. If our culture sounds like a good fit for you, we'd love to hear from you.



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