Cruise Guest Relations Specialist

2 days ago

Southampton, Southampton, United Kingdom Carnival Corporation and plc Full time
Job Title: Guest Relations Complaints Specialist

We are seeking a highly skilled and experienced Guest Relations Complaints Specialist to join our team at Carnival Corporation and plc. As a key member of our Contact Centre Operation, you will be responsible for managing customer contact throughout the complaint process, providing high-quality service to our guests, and ensuring that their concerns are resolved promptly and professionally.

Key Responsibilities:
  • Respond to guest complaints with a high standard of professionalism and empathy, providing solutions in line with agreed compensation guidelines.
  • Work with limited supervision to meet or exceed efficiency KPIs, Quality metrics & Customer satisfaction goals.
  • Be creative and proactive in identifying and resolving potential issues, maintaining a focus on guest experience and ensuring that they are at the heart of everything we do.
  • Provide regular feedback on incoming trends and proactively question working practices to further enhance the guest experience.
About You:

We are looking for an effective communicator with exceptional customer service skills, including active listening, empathy, problem-solving skills, and a confident telephone manner. Proven experience in Contact Centre customer services/complaints environment is essential. Travel industry experience is advantageous but not essential.

What We Offer:

As a Guest Relations Complaints Specialist at Carnival Corporation and plc, you will have the opportunity to work in a dynamic and supportive team environment, with a comprehensive range of benefits designed to support your personal and financial health and wellbeing. These include:

  • Home and office-based hybrid working.
  • Recognition scheme with prizes and awards.
  • Employee Discounted Cruising plus Friends and Family offers.
  • Regular office events including live entertainment, lifestyle events, and charity partner fundraisers.
  • Extensive learning and development opportunities.
  • Employee-led networks.
  • Employee Assistance and Wellbeing programmes.
  • Company paid Health Cash Plan and health assessment.
  • In-house Occupational Health help and access to digital GP.
  • Life Assurance.
  • Parental and adoption leave.
  • Employee Shares Plan.
  • Electric Car and Cycle to Work schemes.
  • Onsite restaurant offering a range of healthy cooked and grab-and-go meals.
  • Discounted retail and leisure via discounts portal.
  • Minimum 25 days leave, bank holiday allowance, and holiday trading scheme.
  • Contributory Defined Contribution Pension scheme.

  • Guest Relations Complaints Specialist

    2 weeks ago

    Southampton, Southampton, United Kingdom Carnival Corporation and plc Full time

    Job Title: Guest Relations Complaints SpecialistWe are seeking a highly skilled Guest Relations Complaints Specialist to join our team at Carnival Corporation and plc. As a key member of our Contact Centre Operation, you will be responsible for managing customer contact throughout the complaint process, providing high-quality service to our guests, and...

  • Guest Relations Complaints Specialist

    2 weeks ago

    Southampton, Southampton, United Kingdom Carnival Corporation and plc Full time

    Job Title: Guest Relations Complaints SpecialistWe are seeking a highly skilled Guest Relations Complaints Specialist to join our team at Carnival Corporation and plc. As a key member of our Contact Centre Operation, you will be responsible for managing customer contact throughout the complaint process, providing high-quality service to our guests, and...

  • Cruise Sales Specialist

    3 weeks ago

    Southampton, Southampton, United Kingdom Oceania Cruises Full time

    Job DescriptionJob Title: Weekend SchedulerCompany: Oceania CruisesLocation: SouthamptonJob Type: Full-timeJob Category: Customer ServiceAbout Us:Oceania Cruises is a leading luxury cruise line that offers unparalleled travel experiences to destinations around the world. Our company is committed to providing exceptional service and creating unforgettable...

  • Air Operations Coordinator

    3 days ago

    Southampton, Southampton, United Kingdom Oceania Cruise Line Full time

    Job Title: Air Operations CoordinatorOceania Cruises is seeking a highly skilled Air Operations Coordinator to join our Guest Services team in Southampton. As a key member of our team, you will be responsible for providing exceptional air travel services to our guests and internal teams.Key Responsibilities:Provide accurate and timely information and booking...

  • Air Operations Coordinator

    2 days ago

    Southampton, Southampton, United Kingdom Oceania Cruise Line Full time

    Job Title: Air Operations CoordinatorOceania Cruises is seeking a highly skilled Air Operations Coordinator to join our Guest Services team in Southampton. As a key member of our team, you will be responsible for providing exceptional air travel services to our guests and internal teams.Key Responsibilities:Provide accurate and timely information and booking...

  • Air Operations Coordinator

    24 hours ago

    Southampton, Southampton, United Kingdom Oceania Cruise Line Full time

    Job Title: Air Operations CoordinatorJoin Oceania Cruises, the world's leading culinary and destination-focused cruise line, as an Air Operations Coordinator. This exciting role is part of our Guest Services team, providing critical support to our internal teams and external partners.About the Role:We are seeking a highly organized and detail-oriented...

  • Air Operations Coordinator

    22 hours ago

    Southampton, Southampton, United Kingdom Oceania Cruise Line Full time

    Job Title: Air Operations CoordinatorJoin Oceania Cruises, the world's leading culinary and destination-focused cruise line, as an Air Operations Coordinator. This exciting role is part of our Guest Services team, providing critical support to our internal teams and external partners.About the Role:We are seeking a highly organized and detail-oriented...

  • Cruise Industry Coordinator

    3 weeks ago

    Southampton, Southampton, United Kingdom Oceania Cruises Full time

    About the RoleOceania Cruises is a leading culinary and destination-focused cruise line seeking a highly skilled and experienced professional to join our team as a Cruise Industry Coordinator.Key ResponsibilitiesProvide exceptional reservations and guest service support to travel partners and guests from our UK, European, and Middle Eastern Markets.Sell and...

  • Guest Relations Complaints Specialist

    2 weeks ago

    Southampton, Southampton, United Kingdom Carnival Corporation and plc Full time

    About the RoleWe are seeking a highly skilled Guest Relations Complaints Specialist to join our team at Carnival Corporation and plc. As a key member of our Contact Centre Operation, you will be responsible for managing customer contact throughout the complaint process, providing high-quality service to our guests, and ensuring their experience is at the...

  • Guest Relations Complaints Specialist

    2 weeks ago

    Southampton, Southampton, United Kingdom Carnival Corporation and plc Full time

    About the RoleWe are seeking a highly skilled Guest Relations Complaints Specialist to join our team at Carnival Corporation and plc. As a key member of our Contact Centre Operation, you will be responsible for managing customer contact throughout the complaint process, providing high-quality service to our guests, and ensuring their experience is at the...

  • Cruise Reservations Coordinator

    2 days ago

    Southampton, Southampton, United Kingdom Oceania Cruises Full time

    About Oceania CruisesOceania Cruises is a leading culinary and destination-focused cruise line, renowned for its luxurious ships and exceptional travel experiences. Our small, designer-inspired vessels carry a maximum of 1,238 guests, offering a unique blend of fine dining, enriching itineraries, and personalized service.Job SummaryWe are seeking a highly...

  • Cruise Reservations Coordinator

    2 days ago

    Southampton, Southampton, United Kingdom Oceania Cruises Full time

    About Oceania CruisesOceania Cruises is a leading culinary and destination-focused cruise line, renowned for its luxurious ships and exceptional travel experiences. Our small, designer-inspired vessels carry a maximum of 1,238 guests, offering a unique blend of fine dining, enriching itineraries, and personalized service.Job SummaryWe are seeking a highly...

  • Cruise Reservations Coordinator

    7 days ago

    Southampton, Southampton, United Kingdom Oceania Cruises Full time

    About Oceania CruisesOceania Cruises is a leading culinary and destination-focused cruise line, renowned for its luxurious small ships and exceptional travel experiences.Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Coordinator to join our team in the UK, European, and Middle Eastern Markets. As a key member of our...

  • Cruise Reservations Coordinator

    7 days ago

    Southampton, Southampton, United Kingdom Oceania Cruises Full time

    About Oceania CruisesOceania Cruises is a leading culinary and destination-focused cruise line, renowned for its luxurious small ships and exceptional travel experiences.Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Coordinator to join our team in the UK, European, and Middle Eastern Markets. As a key member of our...

  • Cruise Industry Coordinator

    3 weeks ago

    Southampton, Southampton, United Kingdom Oceania Cruises Full time

    About Oceania CruisesOceania Cruises is a leading culinary and destination-focused cruise line, renowned for its luxurious ships and exceptional travel experiences.Our fleet of seven small, luxurious ships carries a maximum of 1,238 guests, offering a unique blend of fine dining, destination-rich itineraries, and exceptional service.We are committed to...

  • Cruise Industry Coordinator

    2 weeks ago

    Southampton, Southampton, United Kingdom Oceania Cruises Full time

    About Oceania CruisesOceania Cruises is a leading culinary and destination-focused cruise line, renowned for its luxurious ships and exceptional travel experiences.Our fleet of seven small, luxurious ships carries a maximum of 1,238 guests, offering a unique blend of fine dining, destination-rich itineraries, and exceptional service.We are committed to...

  • Cruise Industry Coordinator

    3 weeks ago

    Southampton, Southampton, United Kingdom Oceania Cruises Full time

    About Oceania CruisesOceania Cruises is a leading culinary and destination-focused cruise line, renowned for its luxurious ships and exceptional travel experiences.Our fleet of seven small, luxurious ships carries a maximum of 1,238 guests, offering a unique blend of fine dining, destination-rich itineraries, and exceptional service.We are committed to...

  • Cruise Reservations Coordinator

    8 hours ago

    Southampton, Southampton, United Kingdom Oceania Cruises Full time

    About Oceania CruisesOceania Cruises is a leading culinary and destination-focused cruise line, renowned for its luxurious ships and exceptional travel experiences. With a fleet of seven small, stylish vessels, we offer a unique blend of fine dining, enriching itineraries, and personalized service.Job SummaryWe are seeking a highly skilled and...

  • Cruise Reservations Coordinator

    10 hours ago

    Southampton, Southampton, United Kingdom Oceania Cruises Full time

    About Oceania CruisesOceania Cruises is a leading culinary and destination-focused cruise line, renowned for its luxurious ships and exceptional travel experiences. With a fleet of seven small, stylish vessels, we offer a unique blend of fine dining, enriching itineraries, and personalized service.Job SummaryWe are seeking a highly skilled and...

  • Cruise Reservations Coordinator

    5 hours ago

    Southampton, Southampton, United Kingdom Oceania Cruises Full time

    Job Title: Guest Services CoordinatorAbout Oceania CruisesOceania Cruises is a leading culinary and destination-focused cruise line, renowned for its luxurious ships and exceptional travel experiences. Our mission is to provide unparalleled service and unforgettable journeys to our guests.Job SummaryWe are seeking a highly skilled Guest Services Coordinator...