Guest Service Agent
20 hours ago
Job Summary:
We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Hilton Hotels. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to their queries and resolving any issues in a timely and efficient manner.
- Ensure a smooth and efficient check-in and check-out process, including handling room assignments, key cards, and other guest requests.
- Maintain a high level of product knowledge, including hotel room categories, rates, packages, and promotions.
- Maximize room occupancy by using up-selling techniques to promote hotel services and facilities.
- Comply with hotel security, fire regulations, and all health and safety legislation.
- Act in accordance with company brand standards and policies.
Requirements:
- Previous experience in a customer-focused industry, preferably in a hotel or hospitality setting.
- Positive attitude, good communication skills, and a commitment to delivering a high level of customer service.
- Excellent grooming standards and a professional manner.
- Calm, efficient, and organized with great attention to detail.
- Ability to multi-task while maintaining a positive attitude when working with guests.
- Competent level of IT proficiency.
What We Offer:
- A competitive hourly rate of £12.10.
- Smart uniform provided.
- Free and healthy meals when on duty.
- Personal development programs designed to support your career growth.
- A chance to make a difference through our Corporate Responsibility programs.
- Team Member Travel Program: discounted hotel nights and 50% off food and beverages.
- Team Member Referral Program.
- High street discounts with Perks at Work.
- 28 days of holiday, including bank holidays, increasing yearly to up to 33 days.
- Discounted dental and health cover.
- Free parking.
- Guest Experience Day: 1 night stay with dinner and breakfast after successfully passing probation.
- Short-term accommodation to support your relocation from other areas of the UK.
- Modern and inclusive team member areas.
About Us:
Hilton Hotels is a global hospitality company that values its team members and strives to create unforgettable experiences for our guests. We believe that every job makes the stay, and we're committed to making a difference in the lives of our guests and team members alike.
Find out more about our brands and hotels: Hilton Brands | Global Hospitality Company
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