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Guest Services Representative

2 months ago

Edinburgh, Edinburgh, United Kingdom RBH Full time
About the Role

We are seeking a highly motivated and customer-focused Guest Services Agent to join our team at DoubleTree by Hilton Edinburgh City Centre. As a key member of our Front of House team, you will be responsible for delivering exceptional guest experiences and ensuring our guests feel welcome and valued throughout their stay.

Key Responsibilities
  • Provide warm and personalized welcome to guests, ensuring a seamless check-in experience
  • Respond to guest inquiries and resolve any issues in a timely and professional manner
  • Work collaboratively with the Reception Manager and other team members to achieve excellent guest satisfaction scores
  • Maintain a high level of product knowledge and stay up-to-date on hotel services and amenities
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Discounted hotel room rates and other perks
About Us

RBH Hospitality Management is a leading hospitality company that values diversity, inclusivity, and employee well-being. We are committed to creating a positive and supportive work environment that allows our team members to thrive and grow.