Customer Service Representative

3 weeks ago


Edinburgh, Edinburgh, United Kingdom RBH Full time
Role Overview

We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Holiday Inn Express Edinburgh City Centre. As a key member of our front desk team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our visitors.

Key Responsibilities
  • Provide timely and efficient service to guests, responding to their needs and resolving any issues promptly
  • Work collaboratively with the duty manager and other team members to maintain a high level of service quality
  • Assist with check-in and check-out procedures, as well as handling guest inquiries and requests
  • Contribute to a positive and inclusive team culture, promoting a sense of belonging and camaraderie among colleagues
Requirements
  • Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues alike
  • Previous experience in a customer-facing role, preferably in the hospitality industry
  • A flexible and adaptable approach, with a willingness to learn and take on new challenges
  • Basic computer literacy and a professional telephone manner
What We Offer
  • A competitive hourly rate of £11.94
  • A comprehensive benefits package, including discounted hotel room rates, extra days holiday, and a pension scheme
  • Opportunities for career development and advancement within the company
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration


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